Weird Xbox chat issues

WillyJM6 · Nov 18, 2019

For the past couple months my headset chat only worked on rare occasions..When i enter a party my voice isn't recognized and i can't hear anyone either...Game chat also doesn't work. Ive been through 3 new headsets and 4 new controllers both wired and
wireless and nothing has helped

:)

WillyJM6

I've done all of these daily and nothing has helped.. It's to the point where i just have to buy a new xbox and i rather not

XBF Brad A

Hi Willy,

Sorry for the issue with your headsets. Here is a list of troubleshooting to try out. Some you may have done already and some you may not have. Number 9 seems to be a temporary solution to this ongoing issue.

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

Christopher Revoredo

Pretty odd doesn't seem to be a console or connection issue. I recommend contacting your headset manufacturer or Xbox support, it seems weird that it only works for party chats.

Fatalshock8912

The only party issue I have is with Battlefield 4. You can't turn on voice chat while already in the game. Kinda weird.

WPAK

Hi there,

for an issue like this it's best to contact Xbox Support by Phone or Microsoft Support Chat. They are the only ones able to look into billing history and see if something weird has happened or not.

To contact Xbox Support use http://support.xbox.com/contact-us

Keep in mind that the contact options shown are based on the issue selected.

Weird Xbox chat issues