Weekly rewards points won't issue right amount .rewards Customer Service won't help

Hello Nathan,my name is Marvina, I will be happy to help you.

I'm so sorry for what you're going through. Yes, there are some reports of people having issues with Xbox Weekly Rewards not depositing the correct amount of points. Some of the issues that have been reported include:

Points are not deposited at all
The points deposited are incorrect
Deposited points are lost
Microsoft is investigating the issue and hopes to fix it soon.

If you have this problem, you can try the following:

Check your rewards history. Make sure the number of points you should have received is the same as the amount shown in your rewards history.

Reset your console. This may be a drastic step, but it may fix the problem if it is a problem with the console.

Source: https://www.xbox.com/thread/xbox-game-pass/quests

I hope I have answered your question correctly, I wish you a Merry Christmas.

Sincerely,
Marvina.

Hi there,

Your account points, are they Xbox Rewards credits (rewards.xbox.com), or are the Microsoft Rewards (formerly called Bing Rewards) points?

For Xbox Rewards credits have you requested a deposit already on rewards.xbox.com? Keep in mind deposits are done by the 15th and 30th of the month. If you requested a deposit, did it give you a specific date?

If they are Microsoft Reward points (Bing rewards) Microsoft.com/rewards, you have to redeem them for one of the options though that site.

They are two separate programs with two different redemption options. Microsoft Rewards won't show on Xbox Rewards same as Xbox Rewards credits won't show in your Microsoft Rewards page.

Hi there,

Your account points, are they Xbox Rewards credits (rewards.xbox.com), or are the Microsoft Rewards (formerly called Bing Rewards) points?

For Xbox Rewards credits have you requested a deposit already on rewards.xbox.com? Keep in mind deposits are done by the 15th and 30th of the month. If you requested a deposit, did it give you a specific date?

If they are Microsoft Reward points (Bing rewards) Microsoft.com/rewards, you have to redeem them for one of the options though that site.

They are two separate programs with two different redemption options. Microsoft Rewards won't show on Xbox Rewards same as Xbox Rewards credits won't show in your Microsoft Rewards page.

Post this in the Rewards forum because they are the only ones who can do anything about the VIP issue. You won't get the 3,000 reward points until a few days after your current subscription lapses.

This also seems to be affecting game pass rewards which means no daily/weekly/monthly rewards points if goes on for long.