Website Purchases Not Being Download

BrandonGedrich · Aug 30, 2016

For some reason when I buy something on the website it's not downloading on my console. I have it set to instant on and only have one Xbox One. It worked previously but for some reason it no longer works.

:)

onyxishere · Aug 30, 2016

GWG Army of Two can't download

If you are trying to purchase the game from the website there is a glitch that prevents this. Please purchase it from the console.

As for the download stopping issue, this happens to me as well. I'm sure it is being worked on but in the meantime when the download stops simply restart it from your download history (Settings>Accounts>Download History). Do not delete the incomplete download.
It will start from the point it left off.

Note: You may need to do this several times.

Smwutches · Aug 30, 2016

Downloading "Games On Demand" in another country???

Even if you are able to purchase it on the website, if it's not available in the region you're trying to download it from, it won't download.

Pandasaur cx · Aug 30, 2016

My console has been doing this sometimes too but the games are listed in the "Ready to Install" so you can download them later.

SHT3W · Aug 30, 2016

Mine as well. Purchased Skin Packs on Minecraft and can't use them, wants me to pay for it again.

SHT3W · Nov 2, 2018

Never mind, figured it out. It was all on the "cloud"

Pandasaur cx

My console has been doing this sometimes too but the games are listed in the "Ready to Install" so you can download them later.

SHT3W

Mine as well. Purchased Skin Packs on Minecraft and can't use them, wants me to pay for it again.

SHT3W

Never mind, figured it out. It was all on the "cloud"

Smwutches

Right, if you purchase the game after the expiration for the offer, you will have to pay for the game. I would suggest trying to purchase it from the website to see if it gives you the option for it being free. Then it will be ready to download when you
get your One.

onyxishere

If you are trying to purchase the game from the website there is a glitch that prevents this. Please purchase it from the console.

As for the download stopping issue, this happens to me as well. I'm sure it is being worked on but in the meantime when the download stops simply restart it from your download history (Settings>Accounts>Download History). Do not delete the incomplete download.
It will start from the point it left off.

Note: You may need to do this several times.

Website Purchases Not Being Download