Website / account-specific bug on marketplace.xbox.com ?

Hello all,





As this is an old thread, I will be locking this one. Updates, games and everything changes often so would be best to create a new thread. Once a new thread is created we will be happy to assist you in any issues or questions you might have.





Thanks,

Brad

Hello,

locking unresolved thread is not really helping in my opinion, but if that's the rules I guess I should not complain.

My account region, console region and language region are all FR.

Here are the browsers I tried : Opera, Chrome and Firefox on Android, Opera and Chrome on Mac OS X, Edge on the Xbox One. Getting a 404 on a Javascript download does not seem browser related.

Here's a question that could help : If I change my region, let's say to U.K, and I purchase the DLC, will it be compatible with my digital copy of the game bought with my FR account ?

EDIT : I tried with the UK region and english language configured in my profile, that did not work. Note that the purchase page where you select your payment method was still in french, URL pointing to xbox.com/[...]/fr-FR/[...] .

Regards,

Thomas

Because you arent supposed to rely on older threads

The reason why the threads arw locked is its old or answered

If YOU arent the op then there is absolutely no reason to revive a thread as the OP doesnt need the answer and thread hijacking isnt allowed period

also solutions in the previous threads may not apply to you as everyones settings are different

Please read the forum rules

Reviving old threads is frowned upon and when locked there ia always a msg please make your own post

One what is your account region

What your actual region

What is your console region and language region

(Yes for xbox dlc you must be the nationally supported language)

All of the above MUST MATCH

You can buy xbox 360 content thru the marketplace only if its compatible and yes NOT all game versions are supported

When buying thru thr browser you must use firefox or ie or edge

Chrome or safari will always have issues

The problem of the OP, which I also have, is a javascript issue, and it depends on the account region/site language only as far as there are hypotetically different static files for every language, but it appears to affect many regions/languages.

The file pidl.prerequisites.js is apparently missing for french and italian language (I have an italian account), and this makes the purchase process fail because of a javascript require.js error.

We as users can't fix this on our own without debugging and reverse-engineering the marketplace.

Hi,

I have the same problem and all threads mentioning it keep being locked for no good reason.

Getting games through the Xbox One is a workaround yes, but you can't buy DLC for 360 games on Xbox One.

I did not know that, so I bought Asura's Wrath on sale 2 days ago, then I could not buy the ending (because yes the ending of this game is on a DLC...). I can't on Xbox One by design, and I can't on the web store because of the bug described here.

Now I'm stucked with half a game, pretty useless and frustrating.

Could you please look at this issue which goes back to October last year ? And please stop locking the threads before fixing the bug.

Regards,

Thomas