We were unable to turn on your console. Make sure this device is on the same network as your ...

Still no response from Microsoft. Really poor.

 

Hi All, the developers are aware of this issue and are investigating. If you haven't tried the recommend tips from the developers please reference the following article:

Have trouble signing into the Xbox app?

forums.xbox.com/.../2018457.aspx

If the article does not help and the issue continues please continue to report this issue via Xbox App Beta using the "Report a problem".

Thanks,

Best

 

Hey, all! Just wanted to hop in and let you know I've verified Best's post so that everyone can see it. Since this thread is 5 pages deep, we want to make sure everyone sees his post. Thanks for understanding!

 

Beslano, a number of us have repeatedly "Reported the Problem" through the Beta app and updated this thread to say so. Additionally we have clearly described the problem time and again.

This has nothing to do with signing into the Xbox app - the problem is that the xbox app will not remotely connect to the Xbox one when it's in standby mode.

 

Thanks all for taking the time to repeatedly report this issue. The developers are very aware about Xbox App not remotely connecting or turning on the Xbox One and they are currently investigating this issue. If the developers have any further questions
with your feedback we will contact you.

Thanks for the support and feedback,

Best

 

Hi ManiacBart, The developers recommend trying the following tips located here:

www.xbox.com/.../ConnectionFAQ.html. It will mention Smartglass but the info works just fine with the Xbox App. Let us know if the info helps or not.

If the issue continues please report this issue via Xbox App Beta using the "Report a problem" so we have helpful data to request an investigation.

Thanks for the feedback,

Best

 

Shatset - Thanks for your help it was my Asus router causing the problem so I have followed the settings you posted on page 5 of this thread.

Thanks!

 

Thanks for the update MainiacBart! Good to hear your up and running.

Thanks again for the feedback,

Best

 

I ditched my six year old router for a newer model and I can finally turn on my Xbox One via Smartglass.

 

So is there any update on this issue? I can connect to my xbox as long as it is on but if its powered down, the windows 10 app will not power it back on.

 

Hi Superakcraig, We are still seeing reports on this and the developers are currently investigating. If you would like to help with the investigation please report your issue via Xbox App Beta using the "Report a problem".

Thanks,

Best

 

I have the same issue. It used to work fine months ago, but I haven't tried it until just today and it fails to turn on from the app. I can turnon and do everything fine when I'm physically on the console. My network is sound. Latest updates applied to the
console and to Windows 10 PC. I am suspecting MS has again introduced a bug into either Windows itself or into the XBOX app. Very annoying struggling with various issues off and on using the Windows 10 XBOX app, I am simply giving up on it. If I play XBOX it
will be on the console, which I may just move to be closer to my PC workstation to have it share the same monitor. Not precisely ideal, but I hate playing xbox on the TV anyway. Moved the PS4 to my workstation area and am loving it. So, will do same with the
XBOX. The good thing about doing that is it frees me from really needing Windows on the PC going forward. Moving to a Mac Mini soon.

 

Still having this issue. I have 4 different windows PC's/Surfaces that I can test with, wired or wireless 98% I cannot turn on my xbox with the app. It used to work great, last few updates just wrecked it. Very frustrating as the streaming aspect was one
of the main reasons I bought this xbox.

 

Hmm,

My remote power-up (1s over wireless) broke after the October xbox console update.

and is still broken.....

C'mon dudes

 

The windows 10 xbox app updated to 22.24.1006 today and fixed my remote start issue using XB1S over wireless.

Thanks Dude................... much appreciated!