We Were Unable to Sign in to your Xbox Account

It usually says authenticator error like this one

We were unable to sign you in with your Xbox Live account. Please visit xbox.com and sign in to verify/update your Xbox Live account. This error usually indicates that
your Microsoft account has no Xbox Live Gamertag, or that your account must be updated in some way, such as agreeing to an updated terms of use.

The error message is : We were unable to sign you in with your Xbox Live account. Please visit xbox.com and sign in to verify/update your Xbox Live account. This error usually indicates that your microsoft account has no Xbox Live gamertag, or that your
account must be updated in some way, such as agreeing to an updated terms of use.

I think the account is a child account so how would I enable permissions? Tried after logging onto both websites and still get the error.

Hello DethGraf

Thank you for posting on the Xbox forums. We understand that you are unable to remain signed in to your Microsoft account through Minecraft for the PlayStation 4. You mentioned that you were able to sign in to Xbox Live. Does this
mean you already signed in to the
Xbox website with your Microsoft account? The general solution to this issue is to associate your Microsoft with an Xbox profile. This is done by signing in to the Xbox website with your account so you can receive a gamertag. After this process is complete,
you should be able to sign in to your Microsoft account on Minecraft for PlayStation 4. If you are able to sign in to the websites without experiencing any issues, we suggest reaching out to

Mojang Support for more assistance. We hope this information helps!

This is the error I get on the parental reauthorise flow

We were unable to sign you in

Your account is missing a full name or date of birth. Visit account.live.com to update the required information, then try again.

OK

Hey Santiago

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about requesting a refund for an item you purchased.

If you are unable to see these games via you order history, then we are unable to process a refund for you on that account.

This would imply that if you were charged, they were purchased on a separate account. Did you purchase these via your account on the Xbox you usually use?

Its possible that you may have be signed into a different account when you completed these purchases.

Do you have any other accounts on your console? If you do, it would be best to check the order history on those accounts.