We were unable to process your purchase

DarkerClown03 · Jul 15, 2018

when ever I try to purchase something it says it can’t process my purchase

:)

дмитрийяр · Jul 15, 2018

dayz can't buy

want to buy Contact Microsoft support We were unable to process your payment.

Canny Jon · Jul 15, 2018

Unable to purchase game - "We can't process your payment"

Trying to purchase Forza Motorsport 6. Logged in via web browser, confirms account has Gold subscription so price is £25. Goes through all steps, confirms Account has a balance of £46.64 - Click buy and says:

Contact Microsoft Support

We can't process your payment

km4mjS57ZPgMpMPI.0.12

2016/12/28 - 12:37:11 UTC

Tried this several times yesterday and again today - still the same. The offer expires in 21 hours.

WPAK · Jul 15, 2018

Hi there,

be sure to check if your payment and billing information is correct at
http://account.microsoft.com also be sure to check
http://account.microsoft.com/services if there are any issues showing there.

If all is correct and updated then please try if the purchase works via xbox.com and via the xbox console.

If you are still experiencing issues, double check if your console (and xbox.com) are both set to the correct region, they need to match the region on your payment options.

WHen none of this results in a working situation then it might be best for you to contact Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support

They can do a more in depth look into your account to see if they can find a cause for the issues you are experiencing.

Let us know the results

WPAK

Hi there,

be sure to check if your payment and billing information is correct at
http://account.microsoft.com also be sure to check
http://account.microsoft.com/services if there are any issues showing there.

If all is correct and updated then please try if the purchase works via xbox.com and via the xbox console.

If you are still experiencing issues, double check if your console (and xbox.com) are both set to the correct region, they need to match the region on your payment options.

WHen none of this results in a working situation then it might be best for you to contact Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us

They can do a more in depth look into your account to see if they can find a cause for the issues you are experiencing.

Let us know the results

дмитрийяр

want to buy Contact Microsoft support We were unable to process your payment.

XBF Brad A

Hello Trinitarian,

Thanks for reaching out to the forums. We understand you have question on a purchase. As they were made only a few hours ago it does take time for some to process. As your bank stated you will need to wait until they have processed completely. Support would
be your best option as they can see your purchases. We here on the forums are unable to that information. So best thing to do is wait until the charges say completed then take care of it at that time.

Thanks,

Brad

XBF Eladio M

Hey Santiago

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about requesting a refund for an item you purchased.

If you are unable to see these games via you order history, then we are unable to process a refund for you on that account.

This would imply that if you were charged, they were purchased on a separate account. Did you purchase these via your account on the Xbox you usually use?

Its possible that you may have be signed into a different account when you completed these purchases.

Do you have any other accounts on your console? If you do, it would be best to check the order history on those accounts.

XBLRewards8

Hello Spurs1882,

Apologies for the inconvenience. We have determined that there was an issue processing your Star Wars purchase, and have corrected that issue. Keep in mind that it can take up to 96 hours to receive and process your purchase, so your purchases on the second
were only recently processed.

We were unable to process your purchase