“We were unable to find microphone” error

Hi All, I will try to make this brief.

I had an Xbox One original and received the above error tried multiple troubleshooting methods and so was unable to fix it. I ended up buying a new headset and low and behold it worked.

I then a couple of months later sold my Xbox One and upgraded to a One S the headset still worked then 3 weeks in the same error has appeared again and the headset is not working I’ve watched many you tube videos, browsed here and google but nothing seems
to work.

Tried cold re boot

A reset of Xbox

Checked privacy settings

I can’t check if mic is on because it doesn’t recognise there is a mic

Even tried using the headset through my other controller and that’s the same.

This is ruining my sons life and therefore ruining mine lol is there a definitive fix for this? Please help! Thanks in advance

Chris

:)

 

"We were unable to find your microphone"

Nvm Lads it wasn't plugged in :

 

"We were unable to find your microphone"

I am currently on my PC, Windows 10, on the Xbox App. I managed to join my friends party however I couldn't hear anyone. I am using HeadPhones and a Mic separately however, maybe this is the problem? Thank you for the help.

 

what's your nat type? it's best to have a open nat type .

 

I just checked and yes my NAT is set to open.

 

at this point I would try to contact support at support.xbox.com

 

I will give that a try thanks

 

Before you go around checking for NAT issues and stuff:

Go to the messages area and try to compose a message. Then click on the microphone button and try to record a voice message.

If the microphone isn't detected, and you can't hear your voice, then it's a local issue on the controller or the headset itself.

If it is a headset with 3.5mm headphone jack and 3 rings, try if the headset works on a smartphone.

If it does work on the smartphone, it might be that the controller is defective.

Should the headset also not work on the phone itself, it might be that a lead in the headset cable is broken and you have a loose contact.

Depending on your seating position (as I have experienced it myself), the headset jack is pressing against your lower body when you are holding the controller comfortably. With the cable coming out "straight" from the plug, the cable gets bent a lot, and
susceptible for broken leads.

After I got a Plantronics RIG 400HX with a 90° angled plug, I had no issues with broken leads and missing Microphones.