We try to sign in and when we to do it , it says we are not signed in with xbox live we never ...

whlman00 · Jun 19, 2017

W

\e try to sign in but it says we are not connected to xbox live but we never had it and it used to work perfectly fine but we can't play

,,,,,

anything because it says that we need to come to the website xbox.com/errorhelp but our code does not work } - : }}}}}

'''''

:)

GreyTuna06 · Jun 19, 2017

prepaid subscription card

just bought a 12months gold subscription for my son, never had live before, signed in and went through process but it is saying we only have free membership and when we try to reinput codes it says it says we have already used them

PastElk78417787 · Jun 19, 2017

Signing in XBox 360

HELP!!! My son got a 2nd hand XBox 360 for Christmas. We have created an account for him and, on his avatar, it says he is signed in. However, when we try to do anything ie purchase a game online, it says we need to sign in, even though we are!

whlman00 · Jun 19, 2017

this is so not fair bye minecraft

whlman00

this is so not fair bye minecraft

BilboTBaggins85

The issue is that when we load up the game, it says "disconnected from xbox live", then when we try to play multiplayer or whatever, it asks us to sign in. So we select the profile to sign in under, but then an error pops up saying it can't connect and puts
us back to the menu. It's quite infuriating when all we want to do is play an awesome game like this.

ZombieJesterCOE

Hey there.

Live services are having issues right now. You can keep up to date here: https://support.xbox.com/en-US/xbox-live-status

WPAK

Hi there,

please double check
http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

anna cooke

Everything matches email wise. When we try and log into fortnite it says unable to sign into your account for xbox live

We try to sign in and when we to do it , it says we are not signed in with xbox live we never ...