We regret to inform you that we were not unable to reinstate the purchase eligibility

Akari Nakamura · Jul 1, 2018

IM not sure what happen when i was trying to buy something with my debit card i got a message saying the should contact xbox support then i talk to a support agent after i was done a day later i got this email:

This is Love again from Microsoft regarding your issues in purchasing Xbox products/ services.

We regret to inform you that we were not unable to reinstate the purchase eligibility of this account because of some issues detected from it. For this, you will need to go to http://enforcement.xbox.com for
more information or you can contact our Xbox Support Team using this website:

Contact Us | Xbox Support

i got in contact with them again and i couldnt find the case review thing in enforcement.xbox.com so they told me to go here and post my issue hopefully someone can help me.

:)

DarkerClown03 · Jul 1, 2018

We were unable to process your purchase

when ever I try to purchase something it says it can’t process my purchase

WPAK · Jul 1, 2018

We were unable to process your purchase

Hi there,

be sure to check if your payment and billing information is correct at
http://account.microsoft.com also be sure to check
http://account.microsoft.com/services if there are any issues showing there.

If all is correct and updated then please try if the purchase works via xbox.com and via the xbox console.

If you are still experiencing issues, double check if your console (and xbox.com) are both set to the correct region, they need to match the region on your payment options.

WHen none of this results in a working situation then it might be best for you to contact Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support

They can do a more in depth look into your account to see if they can find a cause for the issues you are experiencing.

Let us know the results

JerrminRangwani · Jul 2, 2018

There are 2 types of suspensions

1. Account level- no matter what console the profile is signed it loses those privileges. and can be seen at the enforcement teams website.

2. Console level- no matter what profile is signed into the console it loses the priviliges. and can not be seen on the enforcement teams website. there are 2 ways to test to see if this is the
problem

1. sign in wit a different account on the console and if you have the same problem then its a console ban.

2. contact xbox support and have them pull up any account that has been signed into that console and it will show them any enforecement actions brought against the account and any console that
has had a ban on it that the account has been signed into.

console bans are not eligible for a case review.

Akari Nakamura · Jul 2, 2018

i was on the website on my phone trying to buy stuff n i'm confuse on how this affect my xbox when im using my phone to buy stuff on Microsoft website and i have sign in with a different n i was able to buy thing on the xbox but
im not sure how that will help me,on my xbox enforcement page say i have a perfect score so im not sure.

Akari Nakamura · Nov 3, 2018

i was told to go here by support but i feel like im in the wrong area for my problem any help i be thankful.

Akari Nakamura

i was told to go here by support but i feel like im in the wrong area for my problem any help i be thankful.

Akari Nakamura

i was on the website on my phone trying to buy stuff n i'm confuse on how this affect my xbox when im using my phone to buy stuff on Microsoft website and i have sign in with a different n i was able to buy thing on the xbox but
im not sure how that will help me,on my xbox enforcement page say i have a perfect score so im not sure.

JerrminRangwani

There are 2 types of suspensions

1. Account level- no matter what console the profile is signed it loses those privileges. and can be seen at the enforcement teams website.

2. Console level- no matter what profile is signed into the console it loses the priviliges. and can not be seen on the enforcement teams website. there are 2 ways to test to see if this is the
problem

1. sign in wit a different account on the console and if you have the same problem then its a console ban.

2. contact xbox support and have them pull up any account that has been signed into that console and it will show them any enforecement actions brought against the account and any console that
has had a ban on it that the account has been signed into.

console bans are not eligible for a case review.

WPAK

Hi there,

be sure to check if your payment and billing information is correct at
http://account.microsoft.com also be sure to check
http://account.microsoft.com/services if there are any issues showing there.

If all is correct and updated then please try if the purchase works via xbox.com and via the xbox console.

If you are still experiencing issues, double check if your console (and xbox.com) are both set to the correct region, they need to match the region on your payment options.

WHen none of this results in a working situation then it might be best for you to contact Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us

They can do a more in depth look into your account to see if they can find a cause for the issues you are experiencing.

Let us know the results

XBLRewards8

Hello bigdaddymunroe,

We do not see a console purchase from MicrosoftStore.com on your account. Only console purchases made from MicrosoftStore.com are eligible for this offer. We cannot track purchases made from physical (brick and mortar) stores.

The I Heart Horror offer had a specific list of eligible games. Your purchases of Outlast and Dead Rising 3 were the only games purchased in October that were on that list. Since you did not complete the purchase portion of the offer, you were not eligible
for the achievement portion of the offer.

Furthermore, as of July 2014, we do not give Credits for Xbox Live Gold renewal.

We regret to inform you that we were not unable to reinstate the purchase eligibility