We need some Wireless controller help

Hey Daniel

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with powering on your controller.

Are you able to turn on your controller at all with the USB cord?

Its possible that you may need an
update on your controller. Additionally, I would recommend reviewing the article that covers

Troubleshooting issues with an Xbox Wireless Controller.

If this does not work, you may need to request a controller replacement. You can verify the warranty status of your controller by using

this link.

I hope this is of some use to you.

Hey Audrey

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to use your controller wirelessly.

Your controller may be in need for an
update, and this is could potentially be the reason the controller will not connect wirelessly.

Additionally there is an article that covers
troubleshooting issues with an Xbox controller that could provide additional troubleshooting techniques to resolve this.

I hope this is of some use to you.

Hi Lucca,

Thanks for reaching out to the forums. We understand you are having an issue with your controller. We recommend reviewing the

wireless controller solution. If The controller is older than 90 days then it is out of warranty and will need to replace it if all troubleshooting doesn't work. You can check warranty

on this guide.

Thanks,

Brad

Hello @Ruhel786!

With controller issues like these, we recommend checking Troubleshoot your Xbox Wireless Controller | Xbox Support article as it contains some solutions to the issue. However, if the issue persists, we'd recommend preforming an Update your Xbox Wireless Controller | Xbox Support as it might fix the issue.

Hello Kieran Wellbelove,

We apologize for the belated response.

We know that the initial suggested fixes did not work. Let's try to do some basic troubleshooting now.

First, may we ask if you have tried it to another device?

Secondly, have you tried Hard reset/power cycle? Make sure to completely unplug the power supply

Try to visit these articles for more ideas on how to fix your issue.

• Troubleshoot your Xbox Wireless Controller | Xbox Support
  
• Update your Xbox Wireless Controller | Xbox Support
  

You may also double check if you have something missed when connecting your device. Connect an Xbox Wireless Controller to a Windows device | Xbox Support

We hope this time it would help.



Kind regards,



Xbox Forum Moderator

Microsoft Community