We have Xbox Live Gold Membership, but 0 reward credit

MasterZKW06 · Dec 17, 2016

Hi, We have had the Gold Membership since Jan 2015 and in that time have purchased some games and dlc's through the Xbox. Why do we have 0 credit?

My 10 year old son plays the most on Xbox, and as a non-technically minded xbox parent, I feel that we are missing out on many of the features as it is not very clear, in simple terms (and all in one place) what you can actually get and use.

:)

XBLRewards8 · Dec 17, 2016

Join gold member reward

Hello MindFlayer1983,

From the FAQ:

I was referred by an Xbox Live Rewards Gold member and purchased an Xbox Live Online Gold membership. I'm also an Xbox Live Rewards member. When can I expect to receive my 5,000 Rewards Credits?

To receive your 5,000 Rewards Credits, you must join Xbox Live Rewards and upgrade your Xbox Live account to Gold Online membership within 14 days of receiving the referral and retain your Gold membership for at least 30 days. If you meet all these requirements,
Credits may take up to 45 days to be deposited into your Microsoft account.

We see that you were referred August 2nd, and that the Credits for that referral have been pending since September. You can see these pending Credits on your MyRewards page.

xbabycakesx187 · Dec 17, 2016

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

"My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member."

I have xbox Live Gold Membership I pay for yearly...but I still don't think my Xbox live Rewards recognizes it???

Thanks

Smwutches · Dec 18, 2016

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

XBLRewards3 · Nov 3, 2018

Hi MasterZKW06. To earn Rewards Credits, you must complete offers via the program. We do not see any purchases or actions that would complete an offer. To see what our current offers are, visit your MyMissions page here:
http://rewards.xbox.com/mymissions.

XBLRewards8

Hello MindFlayer1983,

From the FAQ:

I was referred by an Xbox Live Rewards Gold member and purchased an Xbox Live Online Gold membership. I'm also an Xbox Live Rewards member. When can I expect to receive my 5,000 Rewards Credits?

To receive your 5,000 Rewards Credits, you must join Xbox Live Rewards and upgrade your Xbox Live account to Gold Online membership within 14 days of receiving the referral and retain your Gold membership for at least 30 days. If you meet all these requirements,
Credits may take up to 45 days to be deposited into your Microsoft account.

We see that you were referred August 2nd, and that the Credits for that referral have been pending since September. You can see these pending Credits on your MyRewards page.

XBLRewards3

Hi MasterZKW06. To earn Rewards Credits, you must complete offers via the program. We do not see any purchases or actions that would complete an offer. To see what our current offers are, visit your MyMissions page here:
http://rewards.xbox.com/mymissions.

Smwutches

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

XBLRewards8

Hello kelvinmorcill0,

From the FAQ:

I was referred by an Xbox Live Rewards Gold member and purchased an Xbox Live Online Gold membership. I'm also an Xbox Live Rewards member. When can I expect to receive my 5,000 Rewards Credits?

To receive your 5,000 Rewards Credits, you must join Xbox Live Rewards and upgrade your Xbox Live account to Gold Online membership within 14 days of receiving the referral and retain your Gold membership for at least 30 days. If you meet all these requirements,
Credits may take up to 45 days to be deposited into your Microsoft account.

Mistress Sara

Hi there,

If the two questions are related to the Live Rewards program (which they sound as though they are) then this does belong in the Live Rewards Forum here:

forums.xbox.com/.../29.aspx.

-

Keep in mind the Rewards program is sponsored by Microsoft and managed by another company.
-

For the 3,000 credits, per the FAQ for the Rewards program:

— When will I get my Rewards Credits?

A. Rewards Credits will automatically be converted into your local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending until
a quantity of 5,000 is reached.

-

— I renewed my Xbox Live Gold membership and I didn't get my Rewards Credits. Why?

A. Credits for renewing your Xbox Live Gold membership will appear on your MyRewards page within 2 days of your current Xbox Live Gold membership ending and the new one beginning. In addition, if you allow your Xbox Live Gold membership to expire before
you renew your Xbox Live Gold membership, you will be ineligible for this offer.

-

For the refer my friend:

— Why can't I refer some of my friends?

A. There are multiple reasons a friend may not be eligible for the Refer-a-Friend Reward. Your friend may already be an Xbox Live Gold member, or have recently acted on a referral and upgraded to Gold. Also, the Refer-a-Friend Reward may not be available
in your friend's region. Please see the Terms and Conditions for full details.

-

Or is this about a different promotion?

We have Xbox Live Gold Membership, but 0 reward credit