We have been charged twice for renew xbox on line

You will need to contact support and speak to billing. Http://support.xbox.com/contact-us

When you upgrade, you're still charged the full amount. The remaining time on your regular Game Pass would have just been converted to Ultimate and the Ultimate you purchased would be added to that as well.

Hello Hoodrich Trapa,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you have been charged twice for your purchase. Just a reminder, here on community we are not able to double check accounts and process a refund. No worries, I will be guiding you on how you can request for a refund.

To resolve this issue, you will need to contact the retailer or merchant where you made the purchase and request a refund for the duplicate charge. If you made the purchase through the Microsoft Store, you can contact Microsoft Support for assistance with the refund process. They will be able to guide you through the steps to get your refund.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Hope I helped!

YanYannn
Microsoft Community Moderator

Realms do not automatically renew (I know from forgetting to renew mine twice). If you just let it expire you won't be charged.

Hi Fartbath,

To resolve billing issues, you will need to get in contact with MS phone support.

support.xbox.com/contact-us