We Happy Few Refund

Is there any way to pursue a refund for a game? I want to refund 'We Happy Few', with it being broken and all.

:)

 

We Happy Few Refund

Dear Shady8Rounds,

Once again I’m truly sorry to hear about any inconveniences this may have caused. When referring you to contact the Developer, it was to submit a ticket to see if they can fix the issue your experiencing with the game as a refund is not possible.
As this is a support forum, if you would like to pursue legal action then we will not be able to assist further.

For more information, please visit our Legal
and Corporate Affairspage.

 

We Happy Few Refund

Going through the paces for a refund on We Happy Few. This is the last information I have received from Microsoft before the topic got locked.

"The last resort would be to contact the Developer (Compulsion
Games)of the game and submit a Support Ticket for We Happy Few on the Official Support Portal

www.support.gearboxofsoftware.com Also, we have a FAQ Support link: Support for “We Happy Few” | Compulsion Games"

Here is Compulsion games replying to its forum users that a refund would "be at the courtesy of Microsoft." Type the word refund into the search box of their forum. Soooo many requests for information about a refund. I have also formally written to them
requesting a refund with no response. The www.support.gearboxofsoftware.com address goes to a page that does not exist. Does anyone check to make sure the information they provide is even close to correct?

It's either up to these companies to do what's right and refund our money or it's up to all the people that got gipped on this game to file a class action lawsuit to get our money back. haha however that works.

 

For this you would need to contact xbox support (800) 469-9269 if you're in the US/Canada or
Contact Us | Xbox Support

 

You can also try going to Microsoft - Official Home Pagem to see if you can start a refund there.

 

You can get a refund If You talk to Xbox Support. What do You mean with broken? You could do a Power Cicle on your Xbox, press and hold Power Button for 10 seconds and wait 2 minutes then turn Xbox on again, If It doesn't work You could unistall the game
and Install It again, check If It works.

 

Xbox's policy on digital games is no returns. This was agreed to at the time of purchase with the purchase agreement. Terms of Sale - Microsoft Store Section 16.

However there can be extreme situations where you could get a refund if the game has a malfunction in it. If that's so, please explain here and we may be able to help if it's not a problem with the game code directly.

Contact them directly here: Contact Us | Xbox Support

 

Hi

You can also check your billing history and the option to request a refund may be available here for you.

Sign in to your Microsoft account

 

Actually they have started allowing self-refunds as long as the purchase meets a certain set of requirements. So the policy is no longer as strict.

 

How do you mean it is broken? Will it not work or install?

 

Just a side note here:

It might be worth it just to be patient as the dev will more than likely be putting patches out to fix bugs. If you really do hate it, I would suggest following the info below.

 

Hi,

Depending on the return policy I'd follow what the other ambassadors have said and contact support, how's the game broken though? maybe it can be resolved and save you the hassle.

 

Contact suppprt they will guide you to it...

 

Cheers guys. I was hoping they had a support email that I missed but it doesn't seem so. Thanks for the replies

 

It's broken as in you will randomly fall through the ground and out the game world or get stuck down in the ground. Sections of ground appear to be missing or the texture is missing. Enemy AI is horribly broken to the point the enemies are more decorations
or things that stand there or wonder aimlessly than they are enemies. I am locked out of playing 2/3rds of the game as one of Sally's first missions freezes on both xbox and pc and through starting a new save game. Almost three months after purchasing a game
advertised as finished and Ive only got to play Arthur's story or 1/3 of the game due to glitches.