We found your consol but can't connect. Try different WiFi or mobile network.

Hi, can you try connecting your console to a different wifi network temporarily?
For example sharing mobile data via wifi hotspot and connect your console in that way

After that, try joining to your house wifi network and test

That would be great also, just as a last advise and to make sure that we already tried covering all the possibilities

Try connecting the console to a different wifi network, for example share mobile data via wifi hotspot and connect your console in that way

If not, definitely is the console

That's odd.
We can try to isolate the problem a bit more, for this please try using a completely different WiFi network.

For this purpose you can share mobile data via wifi hotspot , then connect your console in that way and verify if the problem persists

I see, in order to isolate a bit more the issue. Can you try connecting the console to a completely different wifi network?
For example sharing mobile data via wifi hotspot and connect the console in that way.

Then connect another phone to your home network (or use the phone mobile data) and see how it goes with remote playing

Hey there try this

Go to console Settings > Network > Change Network
Follow the steps to connect to either a mobile hotspot, or a different WiFi connection
If this solution works and GTA Online loads, you may be nothing more than a problem with your WiFi router.