We couldn't sign you into Xbox Live error when playing Halo Infinite on PC

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Aiden, are there any problems related to Halo on PC, besides Halo does this happen with some other game?

https://answers.microsoft.com/en-us/xbox/forum/...

Hello GRock5577,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to launch Halo Infinite and is unable to because it gets stuck on loading screen. May we ask if you are still having same issue? We found on our resources that Halo Infinite have known issues of players getting stuck on loading screen however these players are already close to getting matches on the game. To assist you with this concern, let us check on this together and sort this out in timely manner.

To have a better understanding, we would like to further isolate your concern.

1. May we know if this is the only game you are having issues launching in your computer?
   
2. May we know if can capture the error message of the game before it closes out? You may use Windows + Shift + S on your keyboard to screenshot.
   
3. May we know what version of Halo Infinite you are playing (Forge, Campaign, Multiplayer)?
   
4. Do you have antivirus, antimalware, VPN, firewall, proxy and PC Optimizer in your PC?
   

Here are the links with the list of known issues from the game for your reference.

• Halo Infinite Campaign Known Issues – Halo Support (halowaypoint.com)
  
• Halo Infinite Forge Known Issues – Halo Support (halowaypoint.com)
  
• Cannot sign in to Halo Infinite on Steam, stuck in a sign in loop – Halo Support (halowaypoint.com)
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Ok, somehow the issue has been solved by itself, or so I believe, because after booting up my computer and try again, the error was no longer there for my main account:





Thank you anyways, but still, this issue could still happen to someone else.

You can lock the thread.

Then again, thank you.

Hello,

We have decided to lock this thread. If you are experiencing a similar error, please create a new thread so one of our agents may assist you. For Steam users, please view Halo Infinite Known Issues if you are receiving an infinite loop error.

Thank you!

-Tali

Hi ChristopherThompson09,

Welcome to Xbox Community Forum. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are trying to ask help with your controller that is having error when you play the Halo Infinite for PC and it give you the error message of "Welcome Back Pop Up Loop". Let’s us check on this together and sort this out. Rest assured, we will do anything in our capability to assist you with your concern.

As per your additional information you made mention that this might be due to controller configuration as it does not persist when using a mouse and keyboard. Also this only happen to Halo Infinite as other games are not affected.

However, in your isolated case, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• May I ask where did you buy the game?
  
• Is it from Microsoft Store, or Steam or any other retailer?
  

We may also refer you to this Articles for more basic troubleshooting:

• Controller : Search results | Xbox Support
  
• Halo Infinite : Cannot sign in to Halo Infinite on Steam, stuck in a sign in loop – Halo Support (halowaypoint.com)
  

If you have other clarifications about this matter, you can get back to us by replying to this post.

We are looking forward to your response.

Sincerely,



Xbox Forum Moderator

Microsoft Community