‘WE COULDN’T SIGN YOU IN TO XBOX LIVE’ error message when signing in to Xbox App on PC!

Discus and support ‘WE COULDN’T SIGN YOU IN TO XBOX LIVE’ error message when signing in to Xbox App on PC! in XBoX Accessibility to solve the problem; I am trying to play Xbox games on PC via the Xbox app, this has always worked just fine on my PC and was working fine just this morning. I don’t know... Discussion in 'XBoX Accessibility' started by lucas mccarron, Jan 25, 2025.

  1. lucas mccarron
    lucas mccarron Guest

    ‘WE COULDN’T SIGN YOU IN TO XBOX LIVE’ error message when signing in to Xbox App on PC!


    I am trying to play Xbox games on PC via the Xbox app, this has always worked just fine on my PC and was working fine just this morning.

    I don’t know exactly what caused the issue, first I couldn’t load up any games (Sea of Thieves or Manor Lords or Starfield, none worked) as it gave me the error message, I then signed out of live on the app and am now locked out.

    This only occurs on the Xbox app on PC, I can sign in everywhere else, (other devices, the app on my phone, on my Xbox etc..)

    I have tried every possible fix I could find online, repairing Xbox services apps, clean booting, syncing date & time, resetting Microsoft store, etc.. nothing has seemed to work..

    Any help would be greatly appreciated, as it’s impossible to get in contact with Microsoft

    Cheers!

    :)
     
    lucas mccarron, Jan 25, 2025
    #1
  2. Miss Bijoux Win User

    Cannot sign into Xbox One after signing into the Xbox App on Windows 10

    Hey there -

    What is the specific error message or code (XBOS-0000 or 0x00000000) that you are running into when you try to sign into your Xbox One console after singing into your Windows 10 PC Xbox app? Are you able to sign into your Xbox Live account on console if
    you are not signed into your PC's app?

    Giving us a bit more information will help. :)
  3. Jesse E' Win User

    “We couldn’t sign you in to Xbox Live

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    - Go to Settings.

    - Select Network Settings.

    - Select Advanced Settings

    - Under Change Settings select Alternate MAC Address.

    - Select Clear.

    - Allow the console to restart when prompted.

    - Try the game again
  4. CaptainSENer Win User

    We couldn’t sign you in

    Same, I've reset router and settings ect and still says the same but cba to call Xbox
  5. Mister Maka Win User

    I can't send message

    Hey there elMalson.

    Sorry to hear you're having trouble sending Xbox Live messages! So that we can best help out, can you please clarify what happens when you try to send a message from your Xbox console? Is there a particular error message? Or is it the same message you're seeing
    when signing in from a PC.
  6. elk dolk Win User

    Can't sync data with the cloud.

    I signed out on Microsoft Store App, and then signed back in using the same Microsoft account, but I cannot sign in on Xbox App it says, "We couldn't sign you in to Xbox live " and gives this error number: 0x8015DC0B.
Thema:

‘WE COULDN’T SIGN YOU IN TO XBOX LIVE’ error message when signing in to Xbox App on PC!

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