"We couldn't sign you in to XBOX Live" err: 0x87DD0005

BonnetDeDouche · May 22, 2022

Pulling my hair out tbh.

I have bought Minecraft for Windows using the same MS account I have Office with for my family. Everything went well until I wanted to play the game I receive the error: "We couldn't sign you in to XBOX Live" err: 0x87DD0005. I've uninstalled and reinstalled the xbox app on my laptop, same issue. I've visited multiple pages offering various solutions, I've tried them all and I simply cannot get my xbox app on my windows laptop to connect to my MS account.

I can log into my MS account no issues on the windows MS Store app, on XBOX.com, and account.microsoft.com.

To make matters worse, there doesn't appear to be any support for this issue, MS takes $40 of my money, there is no return option, no help ticketing system, no online chat, no ability to call anyone (I'm in Aus). Support is woefully lacking and I feel like I've been ripped off.

Has anyone got any ideas or a way of actually talking to or emailing someone to help sort this out?

Thanks in advance.

:)

Ricardo Lechuga

Hi BonnetDeDouche! My name is Ricardo an independent advisor ready to help you with this situation!

Please, first go to settings section of the PC then on Windows Update please click on check updates, install all available updates even the optional ones

After that go to Microsoft store app and then click on your library then press on get updates

After this please install the console companion app, then log in there, if this fails try using a different account to log in

You could also try to reset all Xbox apps in the system

Step 1: Open the Settings app. This can be done by clicking its icon in the Start menu or simultaneously pressing Windows logo + I.

Step 2: Click the Apps category icon and then click Apps & features to see all installed apps as well as classic desktop programs.

Step 3: Click on the app that you want to reset to see the Advanced options link. Click on the same (advanced options link).

Step 4: Finally, click the small Reset button. When you click the Reset button, you will find a small dialog box with “This will permanently delete the app’s data on this device, including your preferences and sign-in details.” Click the Reset button in the opened dialog box to reset the app.

Step 5: Once the Reset is done, you will see a check sign next to the Reset button. And restart the Pc

beargp34

hi, i just happened to update my xbox app on pc

now im getting the error code as said above on the thread

have also tried all of the possible fixes and none seem to work

Alaskl

The official shadow of war twitter page just said that they’re fixing the issue, guess we’ll just have to wait.

Rafelis 1997

Getting the same error with Middle Earth: Shadow of War. Frustating

Kingspiper

Es muy molesto no poder jugar por un error o falla del sistema... Microsoft/Xbox no dicen absolutamente ninguna palabra al respecto. Sigue sin funcionar el juego.

Verdad, pinche corporaciones

"We couldn't sign you in to XBOX Live" err: 0x87DD0005