We couldn't get your latest save data

GameCube16 · Dec 7, 2015

Each game i try to play is coming up with error message "we couldn't get your latest save data"

:)

GrottyGiraffe7 · Dec 7, 2015

"We couldn't get your latest saved data"

Lately I've been having a problem where whenever I try to start a game I get an error that says "We couldn't get your latest saved data". There are two options below the error one says "try again" and "use offline". If I try again the same thing happens
and if I go offline then I can't play games such as Overwatch which requires me to be online. I've looked at many posts and many recommend a hard reset. I've done about 20 hard resets and the same error shows up. Are there any things I can do to fix this.

IRB · Dec 7, 2015

We couldn't get your latest saved data

Hi

This is currently a known issue that the Engineering team are working on. Hopefully it won't be long before its get restored.

You can monitor the service status here: Xbox Live Service Status | Xbox Live Service Outage

{Parity} · Dec 7, 2015

Start with the basic hard reset of the console. Hold the power button on the console for 10 seconds or until the console powers down completely. Then wait a couple of minutes and power it back on. Test for results.

If that doesn't work try removing and re-downloading your profile. Let us know your results.

GameCube16 · Dec 7, 2015

Thanks a lot buddy you just saved my life!

pieguydad · Jan 4, 2016

I experienced the same problem ("we couldn't get your latest save data"). The hard reset of the console did not work.

Your suggestion to remove the profile and re-download it put me on the right track, but I couldn't find any profile menu items to do exactly that. Instead, I logged out of my profile, logged back in, provided my Xbox Live account password, and everything
started working again. Thanks for taking the time to write the tip, since it helped me figure out what I needed to do!

Dragon5layer83 · Jan 6, 2016

I have had this Xbox for a little over a month now and I have had this issue since I've plugged in my Xbox I still get this error

NAT type: Open

Region : US

Game : every game or app i load all have the same issue.

Detailed Network Stats:

Download Speed - 24.40Mbps

Upload Speed - 6.11 Mbps

Packet Loss - 0%

MTU - 1480

Latency - 79ms

Preview program : Yes

TalkingSpark603 · Nov 1, 2018

The hard reset worked for us. My 10 year old thanks you

XBF Brad A

Hi Fellow gamer,

Thanks for reaching out to the forums. We understand you are having issues with save data. We recommend the

guide for storage sync errors. If none of that works try
removing and re-installing your profile.

Thanks,

Brad

IRB

Hi

This is currently a known issue that the Engineering team are working on. Hopefully it won't be long before its get restored.

You can monitor the service status here: https://support.xbox.com/en-gb/xbox-live-status

K33pCalmAndPlay

Thanks OK Fowl for your suggestions my Xbox is now working perfectly.

Hi, can you share the fix for this problem. I am also facing this problem.

GrottyGiraffe7

Thanks OK Fowl for your suggestions my Xbox is now working perfectly.

OK Fowl

Hi,

Take a look at this guide it may help: http://support.xbox.com/en-US/games/troubleshooting/cloud-storage-sync-error-messages

We couldn't get your latest save data