We couldn't find an account with that username. Try another, or get a new Microsoft account.

Discus and support We couldn't find an account with that username. Try another, or get a new Microsoft account. in XBoX Accessibility to solve the problem; We couldn't find an account with that username. My account just dissapeared 23a555b9-c5a9-4faf-92cd-744426b0c7dc Discussion in 'XBoX Accessibility' started by Makowski Albert, Nov 9, 2023.

  1. We couldn't find an account with that username. Try another, or get a new Microsoft account.


    We couldn't find an account with that username. My account just dissapeared

    :)
     
    Makowski Albert, Nov 9, 2023
    #1
  2. Darhyl Amizola Win User

    We couldn't find an account with that username. Try another, or get a new Microsoft account.

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out.

    It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

    If I may ask, did you remove the primary email address of your Microsoft account prior to this error?

    According to a fellow independent advisor, Diane Poremsky [ M365 MVP ]: You will need to contact Microsoft to have the address restored to the Xbox account.

    Use the contact links at the bottom of this article: https://support.microsoft.com/en-us...-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

    For reference link: https://answers.microsoft.com/en-us...-account/1ea46aa9-8017-4093-b3d3-669ba76dce50

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. Gagan Kamra Win User

    We couldn't find an account with that username. Try another, or get a new Microsoft account.

    I didn't receive any mail from Microsoft regarding my Microsoft account deletion.
  4. Gagan Kamra Win User

    We couldn't find an account with that username. Try another, or get a new Microsoft account.

    I tried filling the recovery form but it said that "The Microsoft account you've entered does not exist"What am i suppose to do i don't wanna lose my microsoft account
  5. WattyNuela Win User

    We couldn't find an account with that username. Try another, or get a new Microsoft account.

    Hi Gagan, based on all the information on the post.
    I'm afraid to say that it seems your account has been compromised and the hacker managed to change the email address associated with this account.

    You can try to recover it by following the suggestions provided in the Microsoft interactive guide below:

    https://support.microsoft.com/account-billing/h...
  6. WattyNuela Win User

    We couldn't find an account with that username. Try another, or get a new Microsoft account.

    Hello Gagan, may I know if you received a security notification from Microsoft regarding an account information change?

    If that's not your case, I'm afraid to say that if the recovery form doesn't work, it is not possible to recover the account.
Thema:

We couldn't find an account with that username. Try another, or get a new Microsoft account.

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