"We couldn't connect to your console. Make sure the console is still on and connected ...

Likewise to Droopy, using Wireshark I can see UDP traffic and the network adapter on the Xbox is responding and looking like it is connecting outbound to Xbox live but the app will not connect.

It tends to work if the Xbox is manually turned on, then if you turn it off via the the app and then reconnect, it is OK. However, leaving it for ~20 mins, you can no longer turn it on via streaming

 

The Xbox app was recently updated and may have resolved some of these issues. If you're still experiencing this after updating, please be sure to use the Report a problem feature within the Xbox app and we'll investigate.

Thanks!

~Hammer

 

I am having problems with game streaming still. I still get the message, "to continue, sign in on your console with this account", and I also have problems turning my Xbox One on or off from the Xbox App. I have also tried to use the Xbox Beta App, but that
doesn't work either. Sometimes the game streaming works perfectly fine, but these two issues happen occasionally.

 

Still having the same issues even when using latest beta app 15.15.3016.00000

Connected via Ethernet / Gigabit switch

Clicking Turn On appears to wake the console temporarily as it starts to respond to PING via cmd prompt, but am always presented with "We were unable to turn on your console. Make sure this device is on the same network as your console and your console is
set to instant-on.

Xbox itself seems to take longer to wake up in instant on mode - has something changed on the Xbox itself?

 

Hi, I also have a issue with the application. I Had an one hour conversation with Czech support and nobody know how solve it.In the XBOX APP I do not see the device. Even after entering the IP address is not on the list. I'd like to use streaming but I
can not.

Why on Microsoft page is current version 11.11.11004.00000.? FIX IT!

support.xbox.com/.../verify-version-xbox-app-on-windows-10

 

Hi IVIajin and Wellkey, Sorry to hear your experiencing this issue. If you haven't tried this yet, please try the recommend tips by the developers located here: www.xbox.com/.../ConnectionFAQ.html.

Although it references Smartglass the info provided will work with Xbox App. Now if the issue continues after trying the suggested tips please help us out by reporting the issue using the Xbox App (Beta) using "Report a problem" located under the happy face
icon in the left NAV bar. You can DL the beta version located here:
www.microsoft.com/.../9NBLGGH1J27H.

Thanks for the feedback!

Best

 

Been several months and this problem is STILL occurring. WTF?!?! Tried every step imaginable. For no explicable reason this happens every couple of weeks. Would be REALLY nice if it was fixed!

 

This used to be the most reliable feature for the Xbox One, now all of a sudden I cannot connect my 950xl to my Xbox One using the Xbox App, this used to work flawlessly....

Update: Reset fixed this. Unplug power brick for 30 seconds and power XO back on.

 

This used to work to wake the X1 from sleep and now it does not. I can connect fine when the X1 is already on.

The SmartGlass setting on X1 is still set for allow all connections.

I am using Win10 X1 SmartGlass app.

 

One year later and now I have this problem too, but I think I have literally tried everything at this point except for buying a new xbox one and computer... I have no idea what to do and would really appreciate any help that I can get.

 

I did these steps and also restarted my computer to solve this issue.

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