We can't sync your data with the cloud right now.

sprice4118 · May 26, 2021

I was using the most recent version of MS Flight Simulator on my Windows 10 OS build 19042.985 PC.

I changed the primary alias of my Microsoft account and now MS Flight Simulator doesn't work.

When the game is launched I get the following message:

I click on LET'S PLAY and get this message:

I get the same messages whether I launch from within the xBox app or from the Windows Start menu.

If I change the primary alias of my Microsoft account back to what it was when I installed MSFS, then the messages go away and everything runs fine. I change back to my new primary alias and the messages come back.

I have tried logging out and back in to the xbox app.

I have tried logging out and back in to the MS Store through the xbox app.

How do I get MSFS to run under my new primary alias?

:)

ArmsMyth

I try to start it, a smaller window overlaps, says, "We are syncing your data, please wait....we will be done soon." Several seconds later it replaces that message with "We can't sync your data with the cloud right now."

Ricardo Lechuga

Hi Threnody87! My name is Ricardo an independent advisor ready to help you with this situation!

Does this happens on all games? Are you playing the games on Xbox app? Have you checked the network status on your PC? Have you tried a different network?

sprice4118

I have uninstalled and reinstalled the xBox console - no impact

I have rebooted the computer multiple times - no impact

XBF Houmaidi O

Hello @sprice4118!

A corrupted data may cause your game not to sync properly. If you haven't already, try the following solutions to troubleshoot the issue:

Solution 1: Uninstall and reinstall Xbox app.

Method 2: Perform a clean boot, this helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. Here is the How to perform a clean boot in Windows (microsoft.com) on how to perform a clean boot.

XBF Zineb F

Please go over the steps mentioned here => Troubleshoot gameplay issues on a Windows 10 device | Xbox Support.

We can't sync your data with the cloud right now.