we can't sign you in right now

??? I have no idea what it means.

Hi,

There are many possible reasons why you are encountering this issue. For us to provide an accurate solution, we need to gather more information. Kindly answer the questions below:

• Have you made any changes on your computer before this issue started?
• When did the issue start?
• Have you tried signing in a different account?

Meanwhile, we suggest that you run the troubleshooter for Windows apps using this

link.



After running the troubleshooter for Windows apps, you may also check if there are any updates available for the Xbox app. To proceed, you may refer to this

link.

Hey will!

Have you tried resetting your home internet network yet as well? You can try that as well as giving

this possible solution a shot. This seems to have helped a lot of people running into the same error code you are so hopefully that does the trick.

If not, post back and let us know.


--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the

Xbox Insider Program Forums for help with Insider Program troubleshooting.

Hi,



There are several reason why Xbox app will give you sign in error, in this case some of the components of Xbox app are maybe corrupted or the drivers of your PC needs to be updated.

To resolve sign in error with Xbox app, we would suggest you try the following methods below:



Method 1: Check for Store Updates.



1. Open Windows Store. ( Press Windows key and click on Store tile)



2. Click on the USER icon and select Download and update.



3. Click on Check for Updates.



4. If there are any pending updates available select Update All.





Method 2: Reset Windows Store

1. Close Windows Store app, if it’s running.



2. In the Start menu search box, type WSReset (Windows Store Reset) to see Wsreset in the search results.



3. Right-click on WSReset and then click Run as administrator option. Click Yes button when you see the User Account Confirmation box.



NOTE: If the WSReset utility is not appearing in the search result, you can launch the same from the System32 folder (Windows\System32). To open WSReset tool from System32 folder, please navigate to the drive where Windows 10 is installed (usually “C”),
open up Windows folder, and open up System32 folder. Here, you can find WSReset.exe file. Right-click on it and then click Run as administrator option.



4. The Store app should now automatically launch along with the Command Prompt. The Command Prompt window will automatically disappear after a couple of seconds.

Don't forget to let us know how it turns out.

Hi, Shain. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

I'm sorry to hear that you are experiencing this issue right now. Please try completing the account using this link, account.xbox.com. Let me know if it works.