we can't process your payment

Hello,

I try to buy a game since 5 days and i have an error message, that says "we can't process your payment". I don't have problems with my credit card and my xbox live account is not banned, the support on twitter doesn't answer so.. could you help me please
?

The game is a DLC in promotion for only few days and because I can't buy it, I can't participate to an event (for few days too) and can't get the rewards.

I saw on the twitter account that i'm not the only one so... help !

:)

 

''We can't process your payment''

Hey there,

It sounds like you've already been in contact with Xbox Support via chat or phone. They have the best information, so you might want to contact them again for further information.

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''We can't process your payment''

I have done that and the bank says it should work and even set up an paypal account but its still not working.

 

You will need to contact support and speak to billing. Contact Us | Xbox Support

 

I tried a lot of time, no answer on twitter, no answer by phone. I don't know what to do.

 

Communicate with your bank, they may be rejecting the purchase.

 

Hey Writer,

In order to request a call back from xbox support please use
this link as stated above.

Select Billing, and then select "No Thanks" to the virtual agent. That way you can speak to an Xbox agent directly regarding this billing issue

Hope this helps!

 

I already did it, that's why I said I don't have problems with my credit card and the message says that the problem comes from their side.

 

No one answers, it sounds busy all the time or like if the number was wrong.

 

Try removing your current payment option and re-adding it.

 

Hi Writer,

Our customer support can reached through our site at
Contact Us

The hours of operation in central time is 7am - 12pm Monday through Friday and 7am - 8pm Saturday and Sunday

Let us know if the time zone is different since we do have other phone numbers that our support can be reached at.

I hope this helps

 

But if I remove my payment, what about my xbox live gold subscription ? If the problem is buying something, i won't be able to buy it again and i won't be able to play.

Even if i can buy my subscription, i will have to pay it again ?

 

Hi
TheDreamyWriter ,

You also have the option to go to your local store, grocery store or game store and purchase a Microsoft currency card and just

load the money onto it.. and redeem it onto your Microsoft account to be able to make the purchase. Also, I agree with the

comments above about speaking to an actual Xbox Live voice agent so they can get into your Microsoft billing account and see

what the issue is with your payment instrument. Follow the link below to set up a call back from an actual agent

Xbox Support: What do you need help with?

I hope that helps!

Felix

xbox support forums