''We can't process your payment''

Discus and support ''We can't process your payment'' in XBoX Games and Apps to solve the problem; What does that mean? My credit card works but I keep getting this message and I have tried everything even contacted the Support and they said that... Discussion in 'XBoX Games and Apps' started by Too lcey, Oct 22, 2017.

  1. Too lcey
    Too lcey Guest

    ''We can't process your payment''


    What does that mean?

    My credit card works but I keep getting this message and I have tried everything even contacted the Support and they said that this issue was out of reach for them to handle so what do I need to do?

    Need help ASAP !

    :)
     
    Too lcey, Oct 22, 2017
    #1
  2. Chyrola Cuello
    Chyrola Cuello Guest
    we can't process your payment

    Communicate with your bank, they may be rejecting the purchase.
     
    Chyrola Cuello, Oct 22, 2017
    #2
  3. XBF Jasmine Z
    XBF Jasmine Z Guest
    we can't process your payment

    Hi Writer,

    Our customer support can reached through our site at
    Contact Us

    The hours of operation in central time is 7am - 12pm Monday through Friday and 7am - 8pm Saturday and Sunday

    Let us know if the time zone is different since we do have other phone numbers that our support can be reached at.

    I hope this helps
     
    XBF Jasmine Z, Oct 22, 2017
    #3
  4. onyxishere
    onyxishere Guest

    ''We can't process your payment''

    Sorry to hear it. If support are unable to assist then you should contact your bank to find out if there are any blocks on the card. In the meantime, if you haven't done so already you should look into setting up a paypal account for your purchases.
     
    onyxishere, Oct 22, 2017
    #4
  5. DominumStige
    DominumStige Guest
    Hi!

    Check that your
    profile     information is consistent and complete with those described in your payment method (examples: city of residence, address, etc..)
     
    DominumStige, Oct 22, 2017
    #5
  6. Too lcey
    Too lcey Guest
    I have done that and the bank says it should work and even set up an paypal account but its still not working.
     
    Too lcey, Oct 25, 2017
    #6
  7. Too lcey
    Too lcey Guest
    Already check that long time before and it still doesnt work.
     
    Too lcey, Oct 25, 2017
    #7
  8. Mister Mascot
    Mister Mascot Guest

    ''We can't process your payment''

    Hey there,

    It sounds like you've already been in contact with Xbox Support via chat or phone. They have the best information, so you might want to contact them again for further information.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Nov 2, 2018
    #8
  9. onyxishere Win User

    ''We can't process your payment''

    Sorry to hear it. If support are unable to assist then you should contact your bank to find out if there are any blocks on the card. In the meantime, if you haven't done so already you should look into setting up a paypal account for your purchases.
  10. TheDreamyWriter Win User

    we can't process your payment

    But if I remove my payment, what about my xbox live gold subscription ? If the problem is buying something, i won't be able to buy it again and i won't be able to play.

    Even if i can buy my subscription, i will have to pay it again ?
  11. TheDreamyWriter Win User

    we can't process your payment

    I tried a lot of time, no answer on twitter, no answer by phone. I don't know what to do.
  12. Smwutches Win User

    we can't process your payment

    You will need to contact support and speak to billing. http://support.xbox.com/contact-us
  13. slackadelic Win User

    We can't process your payment

    They were experiencing an issue with this last night, but I believe it is fixed.

    Make sure your payment method on your microsoft account is up to date etc.

    If all else fails, you should reach out to support.
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''We can't process your payment''

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