We can't process your payment - error message

Discus and support We can't process your payment - error message in XBoX Games and Apps to solve the problem; Contact Microsoft support We can’t process your payment. Contact Microsoft supportWe can’t process your payment. XwCTTvz/1UWGurPA.0.0.26.10... Discussion in 'XBoX Games and Apps' started by Gold CaptainZz, Sep 30, 2018.

  1. Gold CaptainZz
    Gold CaptainZz Guest

    We can't process your payment - error message


    Contact Microsoft support
    We can’t process your payment.
    Contact Microsoft supportWe can’t process your payment.

    XwCTTvz/1UWGurPA.0.0.26.10

    2018/09/30 - 10:35:01 UTC

    Was working ok and all of a sudden payments have been stopped. I've been on online chat ... gave up... I've been on the telephone.... gave up. I've been waiting on a call back from the technical team for a long time even though it was meant to
    be two minutes.

    I've added removed and added different payment methods - all valid and I get this message.

    Please help me 'clear' what ever is blocked on my account as Microsoft haven't helped me so far.....

    :)
     
    Gold CaptainZz, Sep 30, 2018
    #1
  2. Chyrola Cuello
    Chyrola Cuello Guest
    we can't process your payment

    Communicate with your bank, they may be rejecting the purchase.
     
    Chyrola Cuello, Sep 30, 2018
    #2
  3. Mister Mascot
    Mister Mascot Guest
    ''We can't process your payment''

    Hey there,

    It sounds like you've already been in contact with Xbox Support via chat or phone. They have the best information, so you might want to contact them again for further information.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Sep 30, 2018
    #3
  4. XBF Leslie D
    XBF Leslie D Guest

    We can't process your payment - error message

    Hi Captain !

    I'm sorry to hear it's been a hassle to process any payments.

    In this case I would highly recommend to contact Live Support since here in the forums we don't have access to the accounts to figure out what is blocking any payments to be processed.

    I understand it's been tough to get a callback, unfortunately with the new set up it's been a work around on the time frame it gives. Just give it another go, that way everything can be resolved for you.

    The best way to reach Live Support would be here: Contact Us | Xbox Support

    It's going to ask if you want help from the virtual agent select no thanks, pick the category(Games)
    and just pick a contact method (request a call from support or Chat is faster).
     
    XBF Leslie D, Sep 30, 2018
    #4
  5. XBF Leslie D Win User

    We can't process your payment - error message

    Hi Captain !

    I'm sorry to hear it's been a hassle to process any payments.

    In this case I would highly recommend to contact Live Support since here in the forums we don't have access to the accounts to figure out what is blocking any payments to be processed.

    I understand it's been tough to get a callback, unfortunately with the new set up it's been a work around on the time frame it gives. Just give it another go, that way everything can be resolved for you.

    The best way to reach Live Support would be here: https://support.xbox.com/en-US/contact-us#0

    It's going to ask if you want help from the virtual agent select no thanks, pick the category(Games)
    and just pick a contact method (request a call from support or Chat is faster).
  6. onyxishere Win User

    ''We can't process your payment''

    Sorry to hear it. If support are unable to assist then you should contact your bank to find out if there are any blocks on the card. In the meantime, if you haven't done so already you should look into setting up a paypal account for your purchases.
  7. TheDreamyWriter Win User

    we can't process your payment

    But if I remove my payment, what about my xbox live gold subscription ? If the problem is buying something, i won't be able to buy it again and i won't be able to play.

    Even if i can buy my subscription, i will have to pay it again ?
  8. TheDreamyWriter Win User

    we can't process your payment

    I tried a lot of time, no answer on twitter, no answer by phone. I don't know what to do.
  9. Smwutches Win User

    we can't process your payment

    You will need to contact support and speak to billing. http://support.xbox.com/contact-us
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We can't process your payment - error message

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