We cannot login to our xbox account

Thank you for your advice, we'll try this and let you know if it works.

Hey,

Try the steps in this article.

https://support.xbox.com/en-CA/xbox-one/networking/random-disconnect-solution

Hey there Jo thanks for keeping in touch.

We apologize for the inconvenience this has caused but rest assured we are here to help, we do however need a bit more information on this matter to determine the best course of action. How many accounts are on the console? Is the console connected to the
internet (Check through the network settings) Also when was the last time the consoles caches were cleared out?

How to clear Game Cache on the Xbox One:

Settings

System

Storage

Clear Local Saved Games

Yes and Restart




To clear the Network Card Cache (alternate MAC address)

Settings

Network

Network Settings

Advanced settings

Alternate MAC Address

Clear and restart

IF THE CONSOLE IS CONNECTED TO THE INTERNETno
progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!

Thank you for your advice, we'll try this and let you know if it works.

Thanks for offering help but we dont get any error. When loggin in with the controller it just disconnects after a short time.