We are unable to sign in. Please help.

Hi,

A corrupted profile or poor Internet connection are the usual causes why you are experiencing this issue. To help resolve problems with signing in to the Xbox app on your Windows 10 device, check out this

page and perform the solutions provided.

In addition, you may also refer to the following solutions:

Solution 1: Run the troubleshooter for Windows apps

Check out this page and follow the prompts on your screen.

Solution 2: Check for updates for apps and games from Windows Store

Click this link and perform the steps provided.

Solution 3: Check your device for Windows software and driver updates

To check for the latest updates for your Windows 10-based device, perform the instructions provided here.

Solution 4: Sign in as a different user

1. Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.
2. Select your account name from the top-left corner of the menu, and then select Switch account.
3. Sign in with an account other than the one you were using.
4. Access the Xbox app and check if it now works correctly.

Solution 5: Uninstall and reinstall the Xbox app

1. Type Windows Powershell in the search box.
2. Right click Windows Powershell and select Run as administrator.
3. Copy and paste the following command:
   
   get-appxpackage Microsoft.XboxApp | remove-appxpackage
4. Press Enter.

Restart your Windows 10 device to refresh and sync all changes made. Then, download and install the Xbox app

here and check if it works correctly this time.

Feel free to get back to us if anything comes up so we can provide further assistance.

Hey, jordilopez79! We currently have an issue with this error code and users signing in. At this time, we are unable to assist further until it is resolved. Once it's resolved and you are still unable to sign in, please post back so that we can look into
it further. Thanks for understanding!

Hey there, General Colton1! I'm sorry to see that you were unable to access your messages yesterday. We had a service alert up about friends lists and messaging that affected your ability to send or receive messages on the website. It should be resolved
now. If you are still experiencing issues, please sign out of the site completely and sign back in. If that doesn't help you, please post back so that we can look into this further! We appreciate your patience while we got that sorted out.

Hey there!

For all information regarding Xbox Live Enforcement, please be sure to visit our
Xbox Enforcement page. We are unable to assist with Enforcement related inquiries, but you can learn more while signed into that page.

Hope this helps!

Hey, everyone! Very sorry to see that you were unable to launch CoD: Advanced Warfare or are getting 100% packet loss!

If you were unable to launch Advanced Warfare, I bring good tidings! That issue has been resolved and you can now launch your game.

If you are receiving 100% packet loss, but are able to access your Live Services, we are currently looking into that issue. However, if you are receiving 100% and
you are unable to sign in, please create a new thread so that our community can help you out. Please ensure you state that you are unable to sign in.

Thanks so much for your patience while we worked on getting this resolved for you all! Please do keep an eye on other threads for the 100% packet loss for further updates.