We are unable to find microphone for these players!

Hi there Damien,

Thanks for the reply. In reference to a work around to the issue with the 3rd party headset is to use the Microsoft Wireless adapter for the Xbox One controller. This adapter helps convert the 3rd party 3.5m jack connection. Currently, our team is working
on the solution.

Hope this helps.

Hello are do your controllers have the built in audio jack or are you using an audio adapter to plug your headsets into the controllers? If it is the same audio adapter used on both controllers that might be the issue.

Thanks logged with Microsoft, have been told there is an issue with many headsets and mic! My problem has been issued and logged and may be sorted in 1 to 2 months if Microsoft do an update! Not amused, the only headset they can guarantee to work is their
own. So no fix possible at the min!

Standard xbox one controllers that come with console, turtle beach, and xbox head sets used, this problem has started about a month or so. It did work before. Does that make sense?

Hello DamienMcEvoy,

Thank you for keeping us updated! Is this issue occurring on an original Xbox One, Xbox One S or Xbox One X? There is a known issue at moment with the Xbox One S and Xbox One X which is affecting the microphone for headsets. If you own the Xbox One S or
Xbox One X, we recommend contacting the
Xbox support team in order to report the issue. We will provide steps on how to contact the support team. Be sure to let us know the results!

1. Click the support link we provided
2. Select Xbox One in the category area
3. Select See other options
4. Select Set up my Xbox One console
5. Select Show contact options
6. Select Request a call from Support