we are not get in to solitaire can we have an update

Thank you for keeping us updated. We would like to know if you have tried to uninstall and reinstall the game from your PC. We would also like to verify if you are getting the same error message when playing other games online.

We will be waiting for your response.

Yes, I have tried to uninstall-reinstall the solitaire collection app. I pay for the premium edition. I have downloaded two other games a spider solitaire and solitaire pro but both of them do not work either.

Thank you for keeping us updated. We would like to know if you have tried to uninstall and reinstall the game from your PC. We would also like to verify if you are getting the same error message when playing other games online.

We will be waiting for your response.

Yes, I have tried to uninstall-reinstall the solitaire collection app. I pay for the premium edition. I have downloaded two other games a spider solitaire and solitaire pro but both of them do not work either.

Nothing?

Thank you for keeping us updated. We would like to know if you have tried to uninstall and reinstall the game from your PC. We would also like to verify if you are getting the same error message when playing other games online.

We will be waiting for your response.

Yes, I have tried to uninstall-reinstall the solitaire collection app. I pay for the premium edition. I have downloaded two other games a spider solitaire and solitaire pro but both of them do not work either.

Nothing?

I suppose you can refund my money that I paid for premium edition since it doesn't work.

I can assure you that we are not ignoring this issue. It seems that this issue pops up periodically when app updates get "stuck" and don't update properly.

Try the following:

1. Press the Windows key. Type Windows Update and highlight Settings under the search bar.

2. Click/touch on Check for Updates

3. Install any missing updates

4. Restart

5. Go to the Start menu

6. Right-click on Microsoft Solitaire Collection & select Uninstall from the menu bar at the bottom

7. Press Windows Key + R

8. Type in wsreset.exe and Enter

9. This will bring you back to the store. Reinstall Microsoft Solitaire Collection

Let me know if this doesn't work and we will try something else. We discovered that many users, for whatever reason, didn't get the automatic updates from the last two Solitaire updates and this has solved the issue.

Thanks!

Hello MLF1941,

Thanks for keeping us updated. We noticed there are some threads appearing regarding this error code for Microsoft Solitaire. You can use a support article we have on our website for

troubleshooting gameplay issues on Windows 10. Microsoft Solitaire is a Microsoft Casual Game so that's why we recommend reaching out through the Microsoft Solitaire Facebook page. That way you can find out or inform them if there are any service issues,
known issues or ongoing issues. We look forward to hearing from you!