Warranty update for Xbox

Hello, NivendraMaharaj

try doing this process on another device, and if this problem still occurs make sure there is no spelling mistakes.

Hello and thanks for getting in touch. I'm Aileen, and I'm here to provide you advice as an Independent Advisor. Just a quick note — I'm a gamer just like you, and I’m here to help based on the knowledge and experience I’ve picked up over time. Please be reminded that I cannot access or modify your account because this is a public forum.

I understand you're having trouble updating the warranty for your Xbox Series X, even though you already have your proof of purchase. I know how important it is to get this sorted, especially if you ever need service later down the line, so here’s how to go about it.

Step 1: Make sure your console is registered

Visit https://account.microsoft.com/devices

Sign in using the Microsoft account you use on your console

If your Xbox isn’t showing, click Register device

Enter your serial number (you’ll find this under Settings > System > Console Info or on the sticker at the back of the console)

Step 2: Try the manual warranty update tool

Go to https://support.microsoft.com/devices

Select your registered Xbox

Look for the option “Update warranty”

If it appears, upload a clear proof of purchase that shows:

Store or retailer name/logo

Date of purchase

Product details (make sure it says Xbox Series X)

If the option is not showing:

Microsoft does provide warranty support for devices like Xbox and Surface, but in some cases, the “Update warranty” feature may not appear. This might happen if:

The device was purchased in a different region

The console isn’t registered properly to your account

There’s a temporary issue with the support site or browser

If that's the case, you can still get it fixed by contacting Microsoft Support directly:

Go to https://support.xbox.com/contact-us

Choose Devices > Warranty & Registration > Update warranty

Select Chat or Request a call when available

They’ll walk you through submitting your proof of purchase manually and help with the correction.

Let me know how it goes or if you hit any issues during the process. I’ll be glad to guide you through the next step.

Hi

Thank you, tried on multiple pcs and mobile.

No success.

Hi,

Warranty date on the website cant be changed.

If you need a repair with a valid warranty on a proof of purchase (if warranty expired on the website), you just need to contact an agent ( chat or call > https://beta.support.xbox.com/contact-us )
, he will asked you to put a copy of the bill in the package.

Regards

Hi Esgzbully813 ,



Thank you for posting to the Microsoft community.

Based on the description, it seems that you need help on how to know about warranty update.

Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. What specific product warranty would like to know?

In your case, you may check the link below.
Update your warranty with your proof-of-purchase - Microsoft Support

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator