Warranty Shipping Wrong Address!!

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on your Xbox Series X console. No worries, let me help you sort this out.

Please contact Microsoft Xbox Support as soon as possible as they have the tools and resources to rectify your device service order shipping address. Here's how:

Using this link: https://support.xbox.com/en-GB/contact-us/

Step 1 ----select Xbox One

Step 2 ----select see more options then subscription changes

Step 3-----select show contact options

Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request a call from support as a contact option.

If the callback feature doesn't work, you may reach out to their Xbox Chat Support:

1. Visit the Xbox Support website: https://support.xbox.com/en-GB/contact-us/

2. Click on the "Contact Us" button in the right of the screen.

3. Select the issue you need help with and click on the "Next" option.

4. Sign in to your Microsoft account.

5. Follow the prompts to connect to a live chat agent.

Thank you for your kindness and patience. I hope you have a great day!

My Xbox Series X was marked on the shipping label as one number off and was returned to the shipping facility 4 days before I was notified the address was wrong in the first place, I contacted UPS and they said it was out of their hands since they took it back to the sender. I tried customer support and was stuck on the automated assistant so now this has been a costly tirade with no end goal in sight

I have the same issue. They never even confirmed where I wanted my xbox shipped to. I already had my current address listed with 2 other forms of payment. I changed the address in my profile before shipping and I called them and they said they would cancel the order and re ship to correct address. But they did nothing. Its a shame a multi billion dollar company cannot get it together. This type of thing has been happening for dec ades with them. I may switch to playstation. And I love xbox but good luck

Therr is no international xbox

They are regional

For example certain regions require 2 year coverage vs north America it's only 1

And with consoles regardless of platform you need to ship tp and from a local address in said region so if you buy a us console you have to ship it at yoir own cost to an address in the US then file a warranty claim from said address and they will only ship back to that address not international addresses

This is just really the worst customer service. I'm having to wait for a month and pay $150 to resolve a problem that was not my fault for a part that is under warranty. The proper thing to do would have been to ship me another sensor while Microsoft tried
to resolve what happened to the sensor that they sent to the wrong address.

Hello Makwyf,

Please visit Xbox Support and request a call or begin a chat with the virtual agent. If you select the Virtual Agent, please use the phrase "my controller is broke". Then, select your controller type > I have a problem with my controller > My controller doesn't function > Some or all of my controller buttons don't work. After this, you will be prompted to enter the 14-digit serial number for the controller and then will be sent a webform to request a new controller replacement.

Sincerely,



Xbox Customer Success Manager

Microsoft Community