warranty return for service

Hello RebuiltMussel71,

Thank you for posting in the Microsoft Community.

I apologize for the inconvenience and frustration you have experienced with your Xbox series X warranty repair. I understand that you have been waiting for a long time and received conflicting and unsatisfactory information from our customer service representatives. This is not the level of service we aim to provide at Microsoft.

Please be guided by the fact that here in the community we have limited access to this type of information, and we do not recommend sharing personal information on a public forum as well. For this reason, I kindly request you to contact the live support team and request to speak with a supervisor, who are better equipped to handle your case. You can reach them by following the steps below. Thank you for your understanding and cooperation.

1. Please use this link: Contact us | Xbox Support
   
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Your warranty states it needs to be returned to Microsoft service center for repair or replacement.

Hello Tracy *. My name is zahir

Xbox does have a return policy, provided the controller is still under warranty.

https://support.xbox.com/en-GB/help...anty-service/help-with-existing-service-order

You can use this link for warranty service.

You should be able to return/exchange it(with receipt) at place of purchase, most stores have either a 14 day or 30 day return/exchange policy.

If this is not an option, you can request repair service under the console's 1 year warranty. Information on how to do so can be found HERE
.

If you have a controller under warranty with Microsoft, then it can be replaced. If you bought it at a retail store, return it there. You also usually get a one year warranty with any third party equipment you buy.

https://beta.support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced