Warranty request for my Elite controller

Hi JosephB10001. My name is Kyle and I'm an independent advisor.

I understand how frustrating it must be that you are experiencing audio issues with your Xbox Elite Controller.

Unfortunately, it sounds like your controller may be faulty. If it's under warranty, you can request a replacement from this page: https://support.xbox.com/help/hardware-network/controller/controller-warranty

Hi there, Randman,

Thanks for keeping us updated with your reply. Insofar as the warranty period for Elite Controllers, it is a 1 year warranty. The 90 day warranty period is for standard controllers. If you're still experiencing difficulties with your Elite Controller,
and its still less than a full year, go ahead and request a call back from Xbox Support for assistance if you're having problems setting up your device for service on your own.

All about the Xbox Elite Wireless Controller

When you go to Contact Usto get it to request a callback.

follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select no thanks, then select category system update
  
• Step 3-----gives some troubleshooting or help tips
  
• Step 4 ----select request a call from support
  

Once they call explain the issue and they will be able to help you.



Hope this helps.

Hi Helmut,

Thanks for the reply containing an update. At this point, since you've fully updated your PC and the drivers, etc, tried wireless and wired connections to attempt to update the Elite controller, as well as other devices and other internet connections, the
fact that your Elite Controller will not update or accept an update likely means that there is something wrong with the controller itself and it may need either replacement or repair. If your Elite controller is in warranty, then I would recommend that you
set it up for repair or replacement. Below is a link that you can use to check the warranty and set up a replacement or repair for that:

Request an Xbox controller replacement

If you'd prefer assistance with setting up a repair/replacement, then I'd recommend that you
request a call back from Xbox Support.

I hope this helps out a bit further.

@CrispmetalcM: You can probably check here to see warranty info
support.xbox.com/.../warranty-and-registration-faq and I cannot find a way to extend a warranty online? I have no device registered by Xbox yet.

support.xbox.com/.../servicing-elite-controller is more help too for the future about servicing the Elite controller.

Hey there G23Not a BOT888,

Sorry to hear you are experiencing a drift with your Xbox One Elite controller, please click on the following support article for assistance with troubleshooting your Xbox One Elite controller.

• Troubleshooting the Elite Wireless Controller

If the issue persists then you can go through the following support page to
Request an Xbox controllerReplacement.

I hope this helps.