Warranty replacement issues. please help

Ithe GuardiansI · Jan 21, 2014

Hi everyone!

I recently had my Halo 4 Special edition slim console replaced through Xbox support. It works great, but i have one small issue.

the special edition console has blue lights. The replacement i got has the standard green....

i know this is a small thing... but part of why i liked the halo 4 edition was the blue lights. Is this an oversight by the support team? is this something that can be fixed? i feel like im nitpicking, but its going to bother me :-/

what should i do?

:)

BadBadGodJeremy · Jan 21, 2014

xbox one controller keeps moving to the right

RIP, this happened to two of my controllers so far. It sucks, and it's common, but MS will usually replace out of warranty for this issue.

{Parity} · Jan 21, 2014

Xbox One X Power issues on brand new consoles and more!!!

If you are having issues with a new console contact the place of sell for a replacement else contact support for a warranty repair/replacement. Contact Us | Xbox Support

Unkn0wn1 · Jan 21, 2014

Hello, Ithe

When you have sent your console in for repair, you have agreed to Microsoft's warranty information stated. According to the warranty, "Replacement may be with a new or refurbished unit.", in other words you will be given a random Xbox back (whatever they
have in stock), that is in a functional working condition. Just like with most other warranties, your never guaranteed to get the original product back.

Ithe GuardiansI · Oct 31, 2018

i was also told that although it not be MY console, they do give you back the same edition. so, if its a special edition, they will give you back the same special edition. i just think its weird they got everything else right, its the halo 4 edition case,
and makes the same special sounds (disc eject -power on/off) but the LEDs are the stock color. i know thos 2 things are on the same chipset under the faceplate, so it just seems weird.

thanks for the input though. i was just curious of they would fix it if i asked :-/

Unkn0wn1

Hello, Ithe

When you have sent your console in for repair, you have agreed to Microsoft's warranty information stated. According to the warranty, "Replacement may be with a new or refurbished unit.", in other words you will be given a random Xbox back (whatever they
have in stock), that is in a functional working condition. Just like with most other warranties, your never guaranteed to get the original product back.

Ithe GuardiansI

i was also told that although it not be MY console, they do give you back the same edition. so, if its a special edition, they will give you back the same special edition. i just think its weird they got everything else right, its the halo 4 edition case,
and makes the same special sounds (disc eject -power on/off) but the LEDs are the stock color. i know thos 2 things are on the same chipset under the faceplate, so it just seems weird.

thanks for the input though. i was just curious of they would fix it if i asked :-/

XBF Meryem R

Hello there!

Regarding your questions, please try to disable you 5G Wi-Fi to see if this resolves the issue. If the issue persists please try to create a replacement for your controller here Request an Xbox controller replacement | Xbox Support.

XBF Chris J

Hello Jghomer,

Thank you for posting here on the Xbox forums. We understand that you would like to replace your in warranty controller. Please check your controllers warranty on this support page: Request
a replacement for an Xbox Controller

You can also finish the replacement request from the same link. Hope this helps!

XBF Ezra G

Hello Griffin,

Thank you for your post. I understand you are experiencing some concern over a controller you sent in for replacement. If your warranty expired after the replacement order was created you should experience no issue and receive a new controller with a warranty
on it. For more detailed information on your replacement, please use the
Contact Us portal to speak to an agent.

I hope this helps!

Warranty replacement issues. please help