warranty replacement for design lab controller

Ryanwoerner,

Controllers from the Design Lab, also known as D controllers, have a warranty of 120 days.

Visit this link to request a replacement: https://support.microsoft.com/en-us/devices

Hi Guidality,

The warranty on a design lab is 120 days, which is 4 months of warranty. The 90 days is on a standard controller. Sorry for the miscommunication there. So if it is over the 4 months unfortunately it would be a replacement.

Thanks,

Brad

Hi SuspectedFlyer7,

Thanks for the reply! In regard to a Design Lab controller, they have a 120 day standard warranty, the Elite has a full year and any standard or other controller/accessory is subject to the 90 day warranty. Here are a couple of handy support articles that
you may find useful in regard to Design Lab controllers:

Xbox Design Lab and Xbox Design Lab controller help

Design Lab Controller Frequently Asked Questions

As you're having an issue with a design lab controller, you may wish to go ahead and
request a call back from Xbox Support to see if they can get you sorted out in regards to a repair or replacement, or what they would recommend in this situation. Just be aware
that it may take a bit more time for servicing as Design Lab controllers are custom fabricated for each individual.

I hope that this information helps you out a bit more!

Hello Will,

I understand your concern about your Xbox Design Labs custom controller. Here’s what I found:

The warranty for Xbox Design Labs controllers is 120 days (6 months). Since your controller is only 3 months old, it should still be under warranty.

If your controller doesn’t match your order or isn’t working properly, you can set up a replacement order. Your Xbox Design Lab replacement order will be remade and delivered to your original specifications.

To set up a replacement:

1. Sign in to account.microsoft.com.
   
2. Go to Devices > Register a device to add your accessory to your Microsoft account.
   

Please note that most of the time when they replace these types of controllers because it is beyond repair, they will replace it with standard controllers since customized controllers are just limited for you. But they should be providing some type of refund for the difference of the cost.

Hello Ryan,

Thanks for reaching out to the forums. We understand you have question on warranty on your design lab controller. You can follow the guide

controller warranty, in the future for any controller. Your controller looks as it may be in warranty as the warranty is 120 days for a design lab controller.

Thanks,

Brad