Warranty replacement arrived broken

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello xD34THM4GN3TICx, As this forum is for public viewing and unfortunately, as independent consultants, we do not have access to some data or your account, we cannot specify the real reason or accurately verify this issue under your control.

To effectively clarify this issue, it is necessary to contact Microsoft support directly via chat, so that they can help you.

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Jesse,

Is it standard protocol to replace a broken device under warranty with another broken device?

Tom

If you are asking for a replacement under warranty then yes.

Microsoft aren't going to send out replacements just on a persons word,it would get abused.

They need your broken power brick as proof that it is indeed broken & a replacement is needed.

There are no user suggested fixes for controllers. If broken and not under warranty you will need to replace it.

How does that make sense? I was sent a defective device. Is it standard protocol to replace a broken device under warranty with another broken device?