Warranty repair

Discus and support Warranty repair in XBoX on Consoles to solve the problem; I purchased an Xbox One for my son this past December. After a month, the controller stopped working and batteries became extremely hot. Sent in the... Discussion in 'XBoX on Consoles' started by littlerocky2014, Mar 27, 2018.

  1. littlerocky2014
    littlerocky2014 Guest

    Warranty repair


    I purchased an Xbox One for my son this past December. After a month, the controller stopped working and batteries became extremely hot.

    Sent in the controller, and received a new one under warranty. How do I get reimbursed for the $15 I had to pay for shipping?? Not ok to charge me for something that wasn’t my fault. I was rather shocked to be told that I had to provide a box and pay for
    the shipping but the controller did get replaced, which is great.

    :)
     
    littlerocky2014, Mar 27, 2018
    #1
  2. Chinsiang32
    Chinsiang32 Guest
    Warranty Repair

    Recently, I have issue with my Xbox One S console and I had made a service request via the website.

    I'm very impressed on the service from Microsoft. Within a day or two, I was being contacted by our local courier company on the arrangement to pick-up the console. In less than 3 days, the replacement console was returned to me with no question asked and
    not single cent required. There even follow-up call from Microsoft about the delivery of my replacement console.

    This is wonderful experiences I have never get from other warranty services.

    Thanks for all the great support from the MS Service Team. Well done!

    Willy Lee
     
    Chinsiang32, Mar 27, 2018
    #2
  3. SiLeNt Ph0eNiX
    SiLeNt Ph0eNiX Guest
    SiLeNt Ph0eNiX, Mar 27, 2018
    #3
  4. Mythic Sandman Win User

    Warranty /repair

    Of course. Most don't have the original box anyway.
  5. Etag_Mixer Win User

    Warranty /repair

    Yes, as long as it is still within warranty. I had to send mine back without the original box before and there were no issues
  6. Mikeysoonerfan Win User

    Warranty /repair

    When you register your console and send for repair they will give you step by step directions. They also sent me a box and actually had UPS pick it up. Not sure if they still do that much or not. It was actually a real easy experience me.
  7. Jesse E' Win User

    Warranty Repair

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    When did you send it in? It happens like that sometimes, the device page isn't updated until the controller is on its way back. If you've sent the controller within the last 14 days then you shouldn't worry about it. No cause for alarm yet.
  8. JackFitz4579 Win User

    Warranty /repair

    Ok thanks very much. Yes it's still inside of warranty thankfully
Thema:

Warranty repair

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