warranty repair not working

Of course. Most don't have the original box anyway.

Yes, as long as it is still within warranty. I had to send mine back without the original box before and there were no issues

When you register your console and send for repair they will give you step by step directions. They also sent me a box and actually had UPS pick it up. Not sure if they still do that much or not. It was actually a real easy experience me.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

When did you send it in? It happens like that sometimes, the device page isn't updated until the controller is on its way back. If you've sent the controller within the last 14 days then you shouldn't worry about it. No cause for alarm yet.

Ok thanks very much. Yes it's still inside of warranty thankfully