Warranty on xbox S not correct

Discus and support Warranty on xbox S not correct in XBoX Games and Apps to solve the problem; hi, I purchased an xbox for my son 6 November 2022. I have tried since yesterday to reach out to Microsoft in South Africa to please amend the warranty... Discussion in 'XBoX Games and Apps' started by Darren SNOV2023, Nov 6, 2023.

  1. Warranty on xbox S not correct


    hi, I purchased an xbox for my son 6 November 2022. I have tried since yesterday to reach out to Microsoft in South Africa to please amend the warranty date as it appears it is from before I even purchased the unit. I have proof of purchase but cannot seem to call Microsoft without being cut off, I have tried to ask them to call me back and it says it cannot. I have tried to reach out on virtual assistant . I am not winning. we have a faulty wireless controller and would just like to find out if it is repairable under warranty or not?

    :)
     
    Darren SNOV2023, Nov 6, 2023
    #1
  2. Darhyl Amizola Win User

    Warranty on xbox S not correct

    Hi Darren! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Xbox warranty adjustment request. No worries, let me help you sort this out.

    It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

    In order to update your warranty, you will need to provide a valid sales/purchase receipt from an authorized retailer. If your retailer isn’t on this list, don’t worry, you can send it to Xbox Support anyway and they will validate it if it meets the following criteria.

    A valid sales/purchase receipt will clearly indicate the retailer name, the purchase date, and the item purchased as shown in the example below (in English only). If the sales/purchase receipt does not clearly indicate these requirements, it will not be accepted.

    When you have your proof of purchase ready, contact support to update your warranty.

    Note: It may take up to 24 hours to update after it's been completed.

    Try to contact them either through live chat or call back support. Here's how:

    Chat Support:

    1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/

    2. Click on the "Contact Us" button in the right of the screen.
    3. Select the issue you need help with and click on the "Next" option.

    4. Sign in to your Microsoft account.

    5. Follow the prompts to connect to a live chat agent.

    For Callback Support:

    Step 1 ----select Xbox One
    Step 2 ----select see more options then Subscription changes
    Step 3----- Select Show Contact options
    Step 4 ----Select Request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

    If you're unable to contact them, try again at a later time.

    You may also check these links for reference:

    https://answers.microsoft.com/thread/988332e4-631f-457c-8bc8-210e7a19be37

    https://answers.microsoft.com/thread/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

    https://support.microsoft.com/en-US...ranty Support request form and select Submit.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. Internet Expert Win User

    Xbox one warranty not correct

    Has your warranty for the Xbox One expired yet? I believe (by default) your console gets 1 year of warranty, and the accessories (like your mic and controller) only get 90 days. Input devices generally have a shorter warranty period because they're more
    prone to breaking than the console itself.

    You should be able to replace an accessory through your registered Xbox One. Start here (and go to "schedule a repair"):
    account.microsoft.com/devices

    There's likely going to be a cost for replacement accessories, so expect that. Especially expect full retail price.

    If you're within the warranty period, you might have some hope. If it's expired, there's not much you can do short of purchasing a replacement.
  4. TimelyRaccoon Win User

    Xbox one warranty not correct

    No it hasn't expired yet but I guess my accessories did then darn. :[ Guess I'll have to try and repair them myself. Thanks anyways.
  5. steeledwand7664 Win User

    I've owned my Xbox One X for 7 months, and it's out of warranty?

    When a NEW console is purchased they scan 2 different bar codes

    1. UPC for the purchase

    2. S/N for warranty purposes

    Once the S/N barcode is scanned it sends the information to MS to start the warranty (sometimes there can be a mistake that is made with this)

    Your only option if you are needing to do a repair is to contact Xbox support by going to support.xbox.com/contact-us and they will ask for proof of purchase (receipt normally) and then they can get the warranty date corrected so that you can setup the repair.
  6. EggsBoxJuan Win User

    Lost Everything

    Or is it? One section of the support website says a hard drive is classed as an accessory which carries a 90 day warranty. However I then find this.

    -

    support.xbox.com/.../warranty-faq

    -

    What is the warranty period for Xbox 360 consoles and accessories?

    The warranties are:

    Xbox 360 console: One year

    Original Xbox 360 console with three flashing red lights or error E74: Three years from the console purchase date (not applicable to the Xbox 360 S console)

    Kinect sensor: One year

    Accessories: One year

    -

    So now which is correct?
Thema:

Warranty on xbox S not correct

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