Warranty on a replacement controller?

Jonny Jahbs · Oct 30, 2022

Hi! So i had button failure on a volt controller that was in rotation of my other controllers. My original device was replaced, but now the replacement has very intense stick drift.... Whats the deal with a replacement on a replacement? It hasnt been that long since i got the new controller

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jonny

If I recall correctly replacement controllers doesn't have warranty.
You can try requesting a replacement here:
https://support.xbox.com/help/hardware-network/...

If a warranty is available you should be able to start the process

Smwutches

You can fill out a replacement form to have Microsoft replace it (if it's still under warranty it would be free) https://support.xbox.com/xbox-one/controllers/controller-warranty

Microsoft does not repair controllers since it is cheaper to replace them.

The Viral Cyrix

If your controller was still in warranty this could get replaced. However as it would now be out of warranty your only option would be purchasing a new controller as replacement grips are not available

XBF Chris J

Hello Jghomer,

Thank you for posting here on the Xbox forums. We understand that you would like to replace your in warranty controller. Please check your controllers warranty on this support page: Request
a replacement for an Xbox Controller

You can also finish the replacement request from the same link. Hope this helps!

The Viral Cyrix

Microsoft do not repair controllers. They replace them if they are in warranty. If it it out of warranty they will charge you for a new controller

Warranty on a replacement controller?