warranty of Xbox controller, not completely fulfilled

Noah d1 · Jan 14, 2023

We sent in my son's Xbox controller for warranty. We sent it in with all the original parts, including any cables and a zippered carrying case. The replacement item we received did not include any additional parts. The zippered carrying case was not returned to us. We just received the controller in a plain box in bubble wrap.

I would like a replacement carrying case sent to us, along with any necessary cables. Thank you for your assistance.

:)

Smwutches

You can try contacting support to see what they can do, but instructions for shipping consoles back do state to only send the console as anything else sent with it is not guaranteed to be returned. http://support.xbox.com/contact-us

EddieHendrickson

Hey BlubberMetal, your Xbox One controllers are covered with the Xbox One's console warranty. Contact support by phone and they should help you setup a fulfillment order for a controller.

XBF Leslie D

Hi there!

I'm sorry to hear that it's a persisting issue. If you have tried all the troubleshooting steps provided and all still fails you will either need to
set up a fulfillment or replace the controller.Controllers have a 90-day warranty through Microsoft so it should be covered
by us to set up a fulfillment.

As well depending where you purchased the controller you might be able to exchange it in store, for that I would recommend to contact the store you purchased the controller from.

I Hope this information helps. Let us know how it goes.

Ricardo Lechuga

Hi RAYM0NDTERRIFIC! My name is Ricardo an independent advisor ready to help you with this situation!

In the Xbox support site, in the contact us section you have the options for contact available, you can do it trough chat or request a call

If currently you have to pay for the controller replacement, that would mean the warranty has ended, remember that the one year warranty is for the first controller purchase, if the controller had to be replaced the warranty continues until the year is fulfilled, it won't get another year of warranty since the replacement

Azrael008uk

There are a great many controllers that suffer from this that have been well looked after.

Unfortunately they seem to last just long enough to fulfill the minimum requirements for warranty.

In your case though if you're in the UK your controller would still be within warranty.

If you are outside the Us check out your statutory consumer rights.

warranty of Xbox controller, not completely fulfilled