Warranty Issue with Controller

As states the controller and the console have different warranties. That why its currently stating its not covered.

When you buy an Xbox One console, the console itself comes with a
one year warranty.

Included accessories such as the chat headset and controller each come with a
90-day warranty.

Both warranties start from the date of purchase. This is outlined in the
product warranty page. Unfortunately at this point in time, your only option is a new controller replacement.

It's probably not what you want to hear, but I hope this clears things up for you.

That is sad, I thought the whole unit had a year warranty. Microsoft does not believe in there controller products if they just warranty for 90 days. Thank You, Lewis

Thats becsuse only the console itself is covered until 2021

Controllers only are covered for 90 days unless you buy a design labs or elite

Hello!

The warranty on the Xbox system and the controller often have a different warranty length. In the US the Console has a 12 month warranty, but the controller has a 90 day warranty.

I would definitely contact support directly to get the warranty issue resolved, since it should definitely still be under warranty. They would also be able to confirm the warranty on the controller itself.