Warranty issue, can anyone help?

DarkDeathEater · Mar 7, 2018

Background - my XBOX ONE X only lasted a few months before the Blu Ray player packed up and it had to go in for repair. It’s been repaired, but now I have lost my warranty on it for the remainder of the year. Does anyone know why this is, am I being sent
a reconditioned one and you lose the year warranty or if Microsoft repair it once, then that’s it, the warranty is over?

:)

{Parity} · Mar 7, 2018

Xbox One Elite Controller Faulty Grips

There is nothing anyone in the forums can do. If the warranty is up and you have already been in contact with support about the issue and they have declined to any support because of the expired warranty then there is not much else that can be done.

hwn117 · Mar 7, 2018

X Box One Elite Controller

I have no success entering S/N for warranty work. Does anyone have this same issue?

Mister Cazador · Mar 7, 2018

Hey there DarkDeathEater, thank you for reaching out to us.

You'll find on our
Product Warranty: Xbox One console page, after repair or replacement, your Xbox One console will be covered by this warranty for the longer of the remainder of your original Warranty Period, or 90 days after Microsoft ships it to You. Where required by
applicable law, the original Warranty Period will be deemed to extend for the period of time equal to the time which Your Xbox One or Accessory was in Microsoft’s possession.

As far as the status of the specific Xbox One console you received is concerned, we're afraid we wouldn't be able to speculate on that.

We recommend reaching out to
chat or phone support to take a closer look into your service request case for further clarification on the status of your Xbox One console.

DarkDeathEater · Nov 1, 2018

Hey there , thank you for reaching out to us.

You'll find on our
Product Warranty: Xbox One console page, after repair or replacement, your Xbox One console will be covered by this warranty for the longer of the remainder of your original Warranty Period, or 90 days after Microsoft ships it to You. Where required by
applicable law, the original Warranty Period will be deemed to extend for the period of time equal to the time which Your Xbox One or Accessory was in Microsoft’s possession.

As far as the status of the specific Xbox One console you received is concerned, we're afraid we wouldn't be able to speculate on that.

We recommend reaching out to
chat or phone support to take a closer look into your service request case for further clarification on the status of your Xbox One console.
Click to expand...

DarkDeathEater

Hey there , thank you for reaching out to us.

You'll find on our
Product Warranty: Xbox One console page, after repair or replacement, your Xbox One console will be covered by this warranty for the longer of the remainder of your original Warranty Period, or 90 days after Microsoft ships it to You. Where required by
applicable law, the original Warranty Period will be deemed to extend for the period of time equal to the time which Your Xbox One or Accessory was in Microsoft’s possession.

As far as the status of the specific Xbox One console you received is concerned, we're afraid we wouldn't be able to speculate on that.

We recommend reaching out to
chat or phone support to take a closer look into your service request case for further clarification on the status of your Xbox One console.

Mister Cazador

Hey there DarkDeathEater, thank you for reaching out to us.

You'll find on our
Product Warranty: Xbox One console page, after repair or replacement, your Xbox One console will be covered by this warranty for the longer of the remainder of your original Warranty Period, or 90 days after Microsoft ships it to You. Where required by
applicable law, the original Warranty Period will be deemed to extend for the period of time equal to the time which Your Xbox One or Accessory was in Microsoft’s possession.

As far as the status of the specific Xbox One console you received is concerned, we're afraid we wouldn't be able to speculate on that.

We recommend reaching out to
chat or phone support to take a closer look into your service request case for further clarification on the status of your Xbox One console.

{Parity}

There is nothing anyone in the forums can do. If the warranty is up and you have already been in contact with support about the issue and they have declined to any support because of the expired warranty then there is not much else that can be done.

combatdude819

ok thanks because those 3 games I listed on top were on Ground War. problem solved

Nkosana23

Hi. My name is Brilliant and I am happy to assist you today.

Your Xbox console should not give you the problems you're facing. I suggest that you try get your device serviced instead. If you've registered your device, sign in at Device services to see the device's warranty status. If it's within warranty, repairs are free. If your device is out of warranty, you'll be charged a repair fee.

If you have not registered you device, follow the steps here: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

After you have registered you device, follow these steps:
1. Sign in to the Device services site with your Microsoft account credentials: https://account.microsoft.com/devices/select-device-for-repair

2. Select the device that you want repaired.

3. Follow the onscreen steps to complete your service order request.

After Device services receives your submission, they'll send you a service order number and an order confirmation email that includes shipping or drop-off instructions.

You can find more details on getting your Xbox device serviced on this link: https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

I hope this helps resolve your query.

Warranty issue, can anyone help?