Warranty Exchange Process

Discus and support Warranty Exchange Process in XBoX on Consoles to solve the problem; I encountered a costly mistake at the Bellevue, WA store and I hope this note will improve the warranty exchange process. On Tuesday (1/24) I was able... Discussion in 'XBoX on Consoles' started by Wizeguy(2), Jan 26, 2017.

  1. Wizeguy(2)
    Wizeguy(2) Guest

    Warranty Exchange Process


    I encountered a costly mistake at the Bellevue, WA store and I hope this note will improve the warranty exchange process. On Tuesday (1/24) I was able to exchange my defective Xbox One console for a new Xbox One S console - very much appreciated. Unfortunately,
    the warranty exchange process is new to me and when I got home I realized my old power cord didn't fit the new S model. On Wednesday the cord was exchanged and now I realize my favorite game disk "Rise of the Tomb Raider" was left in the old console, which
    was shipped to Destroyland never to be heard from again. I take responsibility for these mistakes, but they were costly (I'll buy a used replacement "Tomb Raider" game today for $30). It would be nice if the sales staff had a check list to make an exchange
    error-free at the beginning (e.g. check power cord, check for embedded game disks) - seems simple enough. Thanks for listening.

    :)
     
    Wizeguy(2), Jan 26, 2017
    #1
  2. {Parity}
    {Parity} Guest
    Xbox One S controller A button sticks right out of the box.

    Since this an extremely new purchase if possible take it back and exchange it and avoid the warranty process.
     
    {Parity}, Jan 26, 2017
    #2
  3. brandiesel1
    brandiesel1 Guest
    brandiesel1, Jan 26, 2017
    #3
  4. {Parity} Win User

    Xbox One S controller A button sticks right out of the box.

    Since this an extremely new purchase if possible take it back and exchange it and avoid the warranty process.
  5. XBF Leslie D Win User

    screwed up right bumper

    Hi there,

    Thanks for reaching out to us today. I'm sorry to hear about the current issue with the Design Lab Controller. Before attempting to exchange your controller, please take some steps to
    troubleshoot the problem. If this proves unsuccessful, please begin the
    online warranty replacement process. All warranty exchanges must be processed online and cannot be exchanged at a Microsoft Store.

    Hope this helps!
  6. Mad Cow Dizease Win User

    Controller Buzzes when rumbling or vibrating

    Some controllers are being reported as a bit spastic so I could be off suggesting it's the impulse triggers. Feel free to submit a repair/exchange request here:

    support.xbox.com/.../repair-process
  7. Mad Cow Dizease Win User

    Xbox day one controller LB wobbles, and makes odd noises.

    Hey there, you can request an exchange/repair
    here    . I'm not sure if they can guarantee a Day One controller in return however.
  8. brandiesel1 Win User

    problem with the hardware

Thema:

Warranty Exchange Process

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