Warranty date changed to expired during repair

Discus and support Warranty date changed to expired during repair in XBoX on Consoles to solve the problem; I sent my series x in for repair when the warranty expiry was April 2023. Now that it's on it's way back to me, the warranty date has changed and... Discussion in 'XBoX on Consoles' started by Danielcarlisle, Jan 12, 2023.

  1. Danielcarlisle
    Danielcarlisle Guest

    Warranty date changed to expired during repair


    I sent my series x in for repair when the warranty expiry was April 2023. Now that it's on it's way back to me, the warranty date has changed and expired 10/01/23.

    Anyone know why this would have changed? The console is less than a year old and has never been tampered with so the warranty can't have been voided.

    Cheers

    :)
     
    Danielcarlisle, Jan 12, 2023
    #1
  2. WPAK Win User

    Warranty date changed to expired during repair

    Hi there,

    might be best to contact Xbox Support for this question or issue. My assumption is that the warranty should remain, but since things like warranty and warranty length is different per country region, it's difficult to say. So that's why it's best to contact Xbox Support via

    https://support.xbox.com/contact-us
  3. Wishcatcher Win User

    XBOX Warranty update

    Hi,

    Warranty date on the website cant be changed.

    If you need a repair with a valid warranty on a proof of purchase (if warranty expired on the website), you just need to contact an agent ( chat or call > https://beta.support.xbox.com/contact-us )
    , he will asked you to put a copy of the bill in the package.

    Regards
  4. Charles van Spaendon Win User

    Why isn't Dolby Vision working anymore?

    Yes I agree. I have contacted them. They would escalate the case in the hope they will help me as my warranty has expired by 1,5 month. Which is really close to the expiration date so I hope they'll grant me a free repair/replacement.
  5. BinaryXtreme Win User

    X1 not reading my discs.

    Again, as he stated, the warranty had expired. He was unable to call during the warranty period.
  6. Hordie Win User

    How long is the warranty on an advanced replacement?

    Hey Phub! Sorry about the confusion. Per this link if you think the expiration date of your warranty is different than what it should be, please contact support listed in that article! Hope this helps!

    support.xbox.com/.../warranty-and-registration-faq
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Warranty date changed to expired during repair

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