Warranty courier

andyhamilton3 · May 8, 2020

Hi Team, ive resorted to posting on here as its impossible to find someone to talk to

Im waiting for a courier booking so i can get the faulty controller swapped

How long is it usually before we get a response from PBT Couriers?

:)

andyhamilton3

totaly! but im waiting for a courier note to pick up:-/ its not been sent yet,

xxxTIMBURYxxx

Im not sure I understand your question. You are trying to return a controller for replacement?

If this is correct, you may find info on how to do so here: https://beta.support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

Keep in mind, Due to the current global state, delays should be expected.

onyxishere

I can't speak for other countries but here in Canada, the courier companies do pick up the package to send it in for repair. Xbox pays for this if the console is under warranty or it would be covered in the cost you have to pay to have it repaired if it
is not under warranty.

A Giddy Goat

I discovered just this morning mine is coming via courier. YODEL is that said courier. I've had nothing but bad experiences with YODEL. -.-

Artbox

Hi! I attempted what you advised and noted that the service mentioned my controller is in warranty, and is eligible to be exchanged for a refurbished one. Why should I return my new controller in exchange for a refurbished one? Furthermore I need to incur the cost of courier? This is absurd. How can I get in touch with a Microsoft service person?

Warranty courier