Warranty Claim

Discus and support Warranty Claim in XBoX on Consoles to solve the problem; I purchased Xbox One day one, purchased the Xbox Elite Console along with a Slim. I've had numerous failures both headsets, day one controller, and 2... Discussion in 'XBoX on Consoles' started by Fury21795, Nov 11, 2016.

  1. Fury21795
    Fury21795 Guest

    Warranty Claim


    I purchased Xbox One day one, purchased the Xbox Elite Console along with a Slim. I've had numerous failures both headsets, day one controller, and 2 Elite Controllers (Left bumper breaking on both). To Microsoft's credit they were able to replace the Day
    One Controller (under the consoles 1 year warranty) and they replaced 2 Elite Controllers (under the consoles 1 year warranty). When purchasing the Elite controller you're expecting a significant upgrade and between the 2 controllers I don't even get a year
    use out of them. The new Bumper design is less than desirable. Now to my issue, yesterday I contacted support concerning the Headset that came with Elite Console. Looks like there is a short right where the cord connects to the headset adapter. Now through
    contacting support in the past it was my understanding that I had a one year warranty with accessories that came with the console. I purchased the Elite Console directly from the Microsoft store. This is how the controllers were handled and to the credit
    of the support representative they have replaced my defective items. Yesterday, working with support representative on the headset, she said that it's 90 days for all accessories. Ok, then she said that my account can be flagged if ever we do another transaction
    that is out of our policy. Why are they going to flag my account? I just contact support like have done in the past for my defective items and now my account is being flagged. Please look into this. Thank you, David

    :)
     
    Fury21795, Nov 11, 2016
    #1
  2. stellamandude
    stellamandude Guest
    famous controller dead space, or something else...

    Exactly my point Warranty Claim ;)
    Get a warranty claim in, what have you to lose ?
     
    stellamandude, Nov 11, 2016
    #2
  3. Earlyflash
    Earlyflash Guest
    RedOctane Warranty Request URLs

    Hi all,

    Since the RedOctane website is very good at hiding the URLs, thought that I'd repost them here:

    UK Warranties:
    Welcome to RedOctane's United Kingdom Warranty Claims Product Purchase Date Page

    UK Warranty Status Checking Page:
    Welcome to RedOctane's United Kingdom Warranty Claims RMA Status Page

    The status page in particular is very very hard to find via the website (for me at least).

    Of course, don't hold your breath. My original RMA equest on the 23rd November is still sat as 'In Process'. Absolute Shambles.
     
    Earlyflash, Nov 11, 2016
    #3
  4. Onyx Is Here Win User

    Submit a claim for warranty

    Sorry to hear it. I don't think filing for a repair/replacement of the adapter would be worth it for you as Xbox Accessories only have a 90 day warranty from the date or purchase. I think your best bet here would be to get a new adapter for your PC
  5. ClumpyFire Win User

    Submit a claim for warranty

  6. XBF Leo G Win User

    Submit a claim for warranty

    Hello lejob,

    Thank you for posting on the Xbox forums. We understand that you are interested in learning how to set up a repair order. We have a support article that explains how to

    request a repair    . Be sure to let us know the results lejob!
  7. Whitey Black Win User

    Xbox Elite Controller Series 2

    check the warranty and claim it
  8. Whitey Black Win User

    Elite controller 2 disconnecting

    my recommendation claim warranty
Thema:

Warranty Claim

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