Want to speak with someone

Hello Carolyn,

If you think someone has your account information. We recommend to
change your password. You can also remove the devices after you change your password. If someone does know the information, they will not be able to sign in again. Do you have any children? They could of signed in at a friends house and forgot to remove
the account.

Thanks,

Brad

Hello! If you want to contact, you must go to

https://support.xbox.com/en-us/contact-us

Hi Carolyn!

Thanks for letting us know you're having trouble in reaching our phone support! The best way to request a call back
from a member of our support team is from the Contact Us section on the bottom of any of our support pages.

1. Sign in at
   xbox.com.
   
2. Select
   Contact Us.
   
3. Choose your category. (In this case, Xbox One.)
   
4. Select "No Thanks" when presented the virtual agent.
   
5. Pick a topic. ( In this case, I'd go with Games & Apps -
   Backcompat catalog)
   
6. Select to
   Request a call from Support.
   

Those steps will get you to a real person who can assist you further. In reference to your question, the only time
a family member in a Microsoft Family can charge the account, is if they have the parent credentials/password and the profile is set to "Ask to Buy" option on.

Hope this helps and please let us know.

Can a person in your family account charge your account. When they gain access from playing the game with my child. Can they play for free off someone else's account

If you're bot seeing the options to request a call back or chat with support, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.