want this problem solved

lets start then ,

we do not have any record of your September 19th interaction with their team. Also, all Microsoft CS representatives are under directions to send all Xbox Live Rewards issues to this forum, since this is the only place to receive Customer Support for
the program. Since our teams are separate, their team would have no way to see that "everything was checked and my account was ok to enter it". you do have this

this is a proof .

Regarding being forwarded to the developer and not this forum, it sounds like you may not have included information detailing that this was a Xbox Live Rewards offer, so they may have thought you were asking about a promotion being run by the game's
developer.

this is a proof and was sent at the beggining of the contacts with them i think its clear its a rewards promotion but anyway i told them that.

Your claim that other countries were not able to see this offer is also not true. If a user has changed their browsing locale, they will see offers from that browsing region, and not tailored to their Rewards region.
i will not say this 100% but no one that wasnt able to enter the giveaway was able to get to that menu were i got the error.




Again, we do not see any indication you entered the sweepstakes, as we do not see any participation information on your account, and do not even have a record of you registering into the sweepstakes. if i had a problem that i tried to solve during
all the month obviouly i could have ever registered or we wouldnt even be here but im sure you have the one from january.



Therefore, since we do not have any evidence of you registering and participating, you were not a part of the Forza sweepstakes from last October. Since the first time you contacted us for assistance was months after the offer had ended, it was not possible
to enter you or diagnose your entry into the sweepstakes. the problem is complex but i will try to explain. hope you know how to count because i contacted you one day after the sweepstakes ended because i never got the awser
the support team said i would get from you







Also, since this offer was a sweepstakes, there was no guarantee of a prize from this offer, so it would not be possible to adjust you for this offer, especially since there was never any indication that you entered or participated. Furthermore, since your
first time of contact was months after the offer had ended, all the prizes from that offer have already been assigned, so even if we did manually enter you into the sweepstakes at this time, you would have no prizes to win. well we are done with that
months after thing right lets go to all the other things , you are true i could have won something or not like last january i could have won or not but there is a difference between things that is the fact that as a costumer and user of your thing i have rights
and one of them is to be able to enter your things if not why would i be here right ?

i registered and you had 2 sweepstakes since then , forza wich i wasnt able to enter because of that bug that i tried to correct and the playathon that i was able to register but since microsoft did the favor to block the live from the beggining
to almost the end of the said promotion just because i contacted them and asked awsers about all of this and that made me not win anything either so basically i had 2 sweepstakes to enter and was prejudicated in both of them.

the second problem microsoft solved it while the promotion was on because they saw the live block wasnt fair still i lost it almost all the days , the first one i missed because unlike you say they have to do they never sent me to you on the contrary
they sent me to a lot of places even with screens of the error , links of the sweepstakes etc... this just got worse when 2 of them decided to tell and confirm me that the case was sent to you that i just needed to wait for your awser. so you come here and
say i didnt register or contacted you and i explained you the reasons for that , the xbox support assumes wrong things done but says that i have to contact you to be compensated for what happened because they cant do it and in the middle of this you both
say you dont contact with each other so no matter how you afect or take your costumers rights no one does anything because that is not their problem right ?



what kind of company is xbox when its departments cant even talk together and reach agreements ?

sir i dont come here to say lies or to play around , i come here with proofs and facts , i was insulted , i had people refusing to give me info in my cases , i got people lying im my face for months and this reached a point were im sorry doesnt work
anymore.

you guys do whatever you want but the right you took from me i want it , do it the way you want but this situation will not end without xbox payment for trying to make a clown out of me


:)

 

want this problem solved

this is the proof that i contacted on the biggining of the sweepstakes and if there was a problem wasnt mine

 

want this problem solved

 

Hello SnakierIce55222,

Since you did not enter the Forza sweepstakes, you did not win any prizes from that sweepstakes.